EO2 X 4 ANTRIM AREA
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | £14.93 per hour |
| Additional salary information: | flexi |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Antrim, County Antrim, bt41 4je |
| Company: | The Recruitment Co |
| Job type: | Temporary |
| Job reference: | MMBX4ANTRIMEO2_1750841133 |
Summary
We are currently recruiting for 4xEO2's for our client based in Antrim (bt41 4JE) . The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 18th August
Rate of pay: £14.93
Duration: Up to 51 weeks
Hours of work: Full time 37 Hours per week Monday to Friday
No holidays can be accommodated in the first 8 weeks of employment due to the training for this role.
Key Responsibilities:
- Discretionary Support claims processing/reviews/checking, to include use of relevant internal systems, application of controls/checks, guidance and legislation, use of Microsoft office packages to make accurate and timely decisions.
- End to end claims process, telephony role. Office attendance required for training and consolidation, hybrid working pattern available following training.
- Staff with previous 1 years Discretionary Support experience advantageous but not essential as full training will be provided.
- Providing office cover during operational hours.
- Updating management on statistics and performance.
- Excellent customer service skills to include dissatisfaction and complaints management and application of unacceptable customer behaviour guidance.
- Proactive to work as part of a team/lead a team and deliver results.
- Ability to work on own initiative.
- Identify and implement service improvements.
- Adapt and implement change.
- Any other duties as directed by line manager.
- May have staff line management responsibilities.
- List not exhaustive
- five GCSE/GCE passes (at A, B or C) with Maths and English plus 2 A levels or above.
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.