Front of House Coordinator - CS11842
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | £27,333 per year, pro rata |
| Hours: | Part time |
| Closing date: | 07 July 2025 |
| Location: | Rugby, Warwickshire |
| Remote working: | On-site only |
| Company: | Warwick College Group |
| Job type: | Permanent |
| Job reference: | CS11842 |
Summary
This role is based in the UK and will be working on site in our UK based College.
In order to comply with our mandatory pre-employment checks, the successful candidate will be required to provide original identification documents in person to our UK based People Services Department.
This is a term time only post and is pro rata. The salary you will be receiving is £9,440.11 per annum. For any roles that start part way through the academic year, the annual salary will be pro rata to the remaining months
PROTECTION OF CHILDREN AND YOUG PERSONS (THE CHILDREN’S ACT 1989)
Any offers of appointment will be subject to a Disclosure and Barring Service (DBS) check (formerly CRB), a certificate of good conduct if applicable, plus receipt of satisfactory references, Occupational Health clearance, an understanding of safeguarding and qualifications verification. An Enhanced DBS check is required for this position as you will be working within 'Regulated Activity' within a specific place (i.e. the College).
This role is classed as working within Regulated Activity. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. By applying for this position, you agree to an Enhanced DBS check in line with DBS regulations.
https://blob.wcg.ac.uk/pdf/child-protection-procedure-a5e67894d353c2adb6ac53c08ce6e758.pdf
BACKGROUND TO THE POST
As a Front of House Coordinator, you will play a pivotal role in shaping the development of our student team. This position goes beyond operational oversight; you will serve as a role model, trainer, and mentor, empowering students to excel in their roles and cultivate essential life skills.
Key responsibilities include:
• Identifying and addressing the individual learning needs of students under your supervision.
• Ensuring students are fully aware of their duties and responsibilities, and meet established performance standards.
DUTIES AND RESPONSIBILITIES
• Greet and assist customers in a friendly and professional manner.
• Motivate and guide students to meet performance and customer service standards.
• Train students in customer service, systems, hygiene, and venue procedures.
• Provide on-the-job training to improve performance and confidence.
• Make sure students understand and follow food safety, hygiene, and emergency procedures.
• Conduct checks (cleanliness, temperature logs, allergen controls).
• Checking in and checking out guests.
• Taking calls and making reservations.
• Handle cash transactions and process payments accurately using basic maths skills.
• Provide support to the team members during busy periods
• Demonstrate excellent time management skills
• Address customer inquiries and resolve any issues promptly, ensuring a positive experience.
• To complete an equipment stock take on a termly basis
In order to support during busy exam periods, you may be asked to undertake exam invigilator duties. The College will provide training.
The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.
OFFERS OF WORK
For the successful candidate a conditional offer of work will be made. Our offer of work will be conditional upon a number of mandatory pre-employment checks, to include but not limited to: DBS, Barred List check, right to work check, internet search, TRA check (academic posts).
Essential Attainments
✓Previous experience in a customer service role is essential.
✓Knowledge of all relevant legal requirements related to this role (EG: GDPR, Storing of Alcohol, Food Safety, etc)
✓Strong basic maths skills for handling transactions accurately.
✓Excellent time management abilities to handle busy shifts effectively.
✓A proactive attitude with a willingness to help both customers and team members alike.
✓Ability to work flexible hours as required
✓GCSE Grade C or above in English and Mathematics, or Level 2 equivalent qualification.
✓An Internal Assessor qualification at L3 or the willingness to undertake training to obtain this qualification
✓Working knowledge of information technology such as e-mail, the internet and other software applications.
✓Excellent administrative and organisational skills.
✓Excellent communication skills, both verbal and written.
In order to comply with our mandatory pre-employment checks, the successful candidate will be required to provide original identification documents in person to our UK based People Services Department.
This is a term time only post and is pro rata. The salary you will be receiving is £9,440.11 per annum. For any roles that start part way through the academic year, the annual salary will be pro rata to the remaining months
PROTECTION OF CHILDREN AND YOUG PERSONS (THE CHILDREN’S ACT 1989)
Any offers of appointment will be subject to a Disclosure and Barring Service (DBS) check (formerly CRB), a certificate of good conduct if applicable, plus receipt of satisfactory references, Occupational Health clearance, an understanding of safeguarding and qualifications verification. An Enhanced DBS check is required for this position as you will be working within 'Regulated Activity' within a specific place (i.e. the College).
This role is classed as working within Regulated Activity. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. By applying for this position, you agree to an Enhanced DBS check in line with DBS regulations.
https://blob.wcg.ac.uk/pdf/child-protection-procedure-a5e67894d353c2adb6ac53c08ce6e758.pdf
BACKGROUND TO THE POST
As a Front of House Coordinator, you will play a pivotal role in shaping the development of our student team. This position goes beyond operational oversight; you will serve as a role model, trainer, and mentor, empowering students to excel in their roles and cultivate essential life skills.
Key responsibilities include:
• Identifying and addressing the individual learning needs of students under your supervision.
• Ensuring students are fully aware of their duties and responsibilities, and meet established performance standards.
DUTIES AND RESPONSIBILITIES
• Greet and assist customers in a friendly and professional manner.
• Motivate and guide students to meet performance and customer service standards.
• Train students in customer service, systems, hygiene, and venue procedures.
• Provide on-the-job training to improve performance and confidence.
• Make sure students understand and follow food safety, hygiene, and emergency procedures.
• Conduct checks (cleanliness, temperature logs, allergen controls).
• Checking in and checking out guests.
• Taking calls and making reservations.
• Handle cash transactions and process payments accurately using basic maths skills.
• Provide support to the team members during busy periods
• Demonstrate excellent time management skills
• Address customer inquiries and resolve any issues promptly, ensuring a positive experience.
• To complete an equipment stock take on a termly basis
In order to support during busy exam periods, you may be asked to undertake exam invigilator duties. The College will provide training.
The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.
OFFERS OF WORK
For the successful candidate a conditional offer of work will be made. Our offer of work will be conditional upon a number of mandatory pre-employment checks, to include but not limited to: DBS, Barred List check, right to work check, internet search, TRA check (academic posts).
Essential Attainments
✓Previous experience in a customer service role is essential.
✓Knowledge of all relevant legal requirements related to this role (EG: GDPR, Storing of Alcohol, Food Safety, etc)
✓Strong basic maths skills for handling transactions accurately.
✓Excellent time management abilities to handle busy shifts effectively.
✓A proactive attitude with a willingness to help both customers and team members alike.
✓Ability to work flexible hours as required
✓GCSE Grade C or above in English and Mathematics, or Level 2 equivalent qualification.
✓An Internal Assessor qualification at L3 or the willingness to undertake training to obtain this qualification
✓Working knowledge of information technology such as e-mail, the internet and other software applications.
✓Excellent administrative and organisational skills.
✓Excellent communication skills, both verbal and written.