Practice Care Coordinator
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Saltburn-by-the-sea, TS13 5AY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1318-25-0001 |
Summary
The duties and responsibilities listed below are representative of the Patient Care Coordinator role and its purpose within the network. They are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Be responsible for the scheduling of appropriate clinical consultations and patient pathway appointments according to clinical urgency and healthcare need with the most appropriate member of the practice or network ARRS team. Develop and maintain a clear and up to date knowledge of the local services, patient pathways and availability to ensure effective and efficient utilisation of appropriate service provision by directing patients to these services as appropriate. Ensure that Practice standards are met for patients receiving notification or acknowledgement of their appointments and referrals. Ensure urgent referrals, telephone calls, e-mail or written queries are answered within the agreed time and in line with the Practice policy. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support). Ensure that patients are well informed and that messages are communicated promptly. Respond to enquiries in a courteous and efficient manner both face to face and over the telephone. Responsible for the accurate input and maintenance of patient records and confidential data onto relevant Practice IT systems, making amendments as necessary. Ensure that Practice and Network policies are adhered to at all times. Work with multi-disciplinary teams to develop services Participate in Network development as appropriate and participate in Network meetings. Collate data for the Enhanced Services and assist the Practice Manager in assessing performance against Enhanced Service and other performance standards Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the Practice. Undertake any training as required to complete the tasks associated with the job role. Escalate any issues where appropriate to the Practice Manager. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agree Maintain a clean, tidy, effective working area at all times. Wider Responsibilities In addition to the primary responsibilities, the PCC may be requested to: Support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time without changing the general character of the post or the level of responsibility