Business Support Assistant
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 08 July 2025 |
| Location: | Hove, BN3 7GS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0582-25-0003 |
Summary
Job Summary To support B&HF Leads in the effective administration and management of the organisation. The Business Support Assistant (BSA) will work under the direction of the Leads, striving to enhance a number of key systems in both clinical and administrative areas. The BSA will also champion quality and improvement programmes, confidentiality, collaborative working, service delivery, learning and development, promoting a positive working environment. Main Duties and Responsibilities The following are the core responsibilities of the BSA. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Supporting the Leads as required with projects, systems and procedures Undertaking tasks as directed by the Leads in areas of change management and continuous improvement Providing key performance information as requested Supporting the Leads in monitoring compliance with health and safety legislation, providing leadership and direction for staff Contributing to the development, implementation and embedding of an effective training programme for all staff Providing administrative support for compliance registers, and make details of these available to key stakeholders including the board or Leads as requested Responsible for planning, managing and maintaining the Leads diaries, ensuring meetings are scheduled appropriately, necessary reparatory work performed and documentation shared according to agreed timescales Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings, and follow up of actions arising Supporting the development of social media platforms on behalf of B&HF Drafting and disseminating newsletters on a quarterly basis, and any other letters, memos of brief notes as requested by the Leads In conjunction with the Leads, setting and monitoring performance targets, identifying areas for improvement to enhance patient services Supporting Leads with recruitment and onboarding administration of new substantive members of staff as directed In the absence of a specific Lead, acting with other members of SLT or on own initiative, within defined parameters of delegated responsibility, to progress matters and meet deadlines Responding to e-mails or telephone calls as required exercising, discretion, initiative, tact and sound judgement Handling quantities of potentially sensitive and personal information confidentially with tact and discretion. Develop and maintain efficient and comprehensive electronic filing system, and undertake continuous improvement of B&HF information systems for the Leads Manage venue bookings for events and associated other services as requested Confidentiality We consider confidentiality and ensure minimal and appropriate usage of all data we hold and access, to comply with NHS Information Governance frameworks. We ask staff to be vigilant about both their safety and the patients; taking necessary action, as required, and feeding back any concerns so that we can make improvements. Equal Opportunities The organisation values the rich diversity, skills and abilities that people from differing backgrounds and experiences bring to the workplace. Implementing and abiding by a policy that provides for diversity and equal opportunities and deters unlawful discrimination is therefore important to this organisation. Technology We use a selection of computer technology systems and tools. Staff should expect to use automated information systems in their work to improve quality, efficiency and service coordination, and to enable faster and more accurate communication internally and externally. Health and Safety At Brighton and Hove Federation (B&HF), we recognise the need to comply with the Health and Safety at Work etc. Act 1974 and understand this is a legal requirement, not a matter of choice. We will continuously strive to fulfil our responsibilities for all matters pertaining to health and safety. Furthermore, we will ensure all our staff are fully aware of their individual and collective responsibilities and that they are committed to maintaining a positive and proactive approach to minimising risk. Training and Development We ensure that people have the information, equipment and skills they need to do their work. This includes bespoke training opportunities based on identified gaps and agreed priorities with the team (e.g. Human Factors; trauma informed care; Non Violent Communication).