7128 - Service Assessor- Service Standards Team
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | £56,532 to £69,338 per year |
| Additional salary information: | The national salary range is £56,532 - £64,048, London salary range is £61,201 - £69,338 Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 05 July 2025 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 7128 |
Summary
Service Assessor- Service Standards Team
Location: National*
Closing Date: 5th July
Interviews: expected w/c 21st July
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: *please see T&Cs for pay policies and further info
London: £61,201- £69,338
National: £56,532- £64,048
Working pattern: full-time, part-time (min 30 hours), flexible working
Contract Type: Permanent
Vacancy number: 7128
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
About the role:
We’re recruiting for up to 3 Service Assessors here at Justice Digital, to be part of our warm and collaborative Service Standards team.
The Service Assessor plays a critical role in ensuring that digital services developed across the Ministry of Justice (MOJ) adhere to digital service standards. This position involves a continuous assessment process to guarantee that all digital services meet the highest standards of user-centred design (UCD) and functionality. The Service Assessor will work closely with multidisciplinary teams to provide expert feedback and recommendations, ensuring that digital services are not only compliant but also user-friendly and effective.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
• Conduct thorough and regular reviews of digital services to ensure they comply with government and MOJ service standards.
• Collaborate with multidisciplinary teams, including designers, developers, and product managers, to provide constructive feedback and actionable recommendations to ensure the team are adhering to the Service standards and following best practice.
• Document assessment findings comprehensively and communicate them effectively to relevant stakeholders.
• Monitor the implementation of recommendations and track improvements over time to ensure continuous enhancement of digital services.
• Stay updated with the latest digital service standards, as well as best practices in digital service delivery.
• Provide training and support to teams on service standards and assessment processes, fostering a culture of continuous improvement and adherence to standards.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Some offices may have a subsidised onsite Gym.
Person Specification:
Essential criteria:
• Proven experience working as part of a digital UCD multidisciplinary team as a product/delivery manager or service assessor.
• Strong understanding of government service standards.
• Excellent analytical and problem-solving skills. Uses evidence and insight to identify improvements, risks, and opportunities, ensuring recommendations align with strategic priorities.
• Demonstrates excellent communication and interpersonal skills, with the ability to convey complex information clearly and persuasively to a range of audiences, including stakeholders
• Builds positive working relationships by being collaborative, reliable, and respectful of others’ contributions. Actively shares knowledge and ideas, supports colleagues to achieve shared goals, and is willing to step in and help where needed to ensure collective success
• Strong organisational skills, with the ability to manage multiple tasks and priorities, whilst maintaining a commitment to quality
Willingness to be assessed against the requirements for BPSS clearance
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
“The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. “
Location: National*
Closing Date: 5th July
Interviews: expected w/c 21st July
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: *please see T&Cs for pay policies and further info
London: £61,201- £69,338
National: £56,532- £64,048
Working pattern: full-time, part-time (min 30 hours), flexible working
Contract Type: Permanent
Vacancy number: 7128
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
About the role:
We’re recruiting for up to 3 Service Assessors here at Justice Digital, to be part of our warm and collaborative Service Standards team.
The Service Assessor plays a critical role in ensuring that digital services developed across the Ministry of Justice (MOJ) adhere to digital service standards. This position involves a continuous assessment process to guarantee that all digital services meet the highest standards of user-centred design (UCD) and functionality. The Service Assessor will work closely with multidisciplinary teams to provide expert feedback and recommendations, ensuring that digital services are not only compliant but also user-friendly and effective.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
• Conduct thorough and regular reviews of digital services to ensure they comply with government and MOJ service standards.
• Collaborate with multidisciplinary teams, including designers, developers, and product managers, to provide constructive feedback and actionable recommendations to ensure the team are adhering to the Service standards and following best practice.
• Document assessment findings comprehensively and communicate them effectively to relevant stakeholders.
• Monitor the implementation of recommendations and track improvements over time to ensure continuous enhancement of digital services.
• Stay updated with the latest digital service standards, as well as best practices in digital service delivery.
• Provide training and support to teams on service standards and assessment processes, fostering a culture of continuous improvement and adherence to standards.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Some offices may have a subsidised onsite Gym.
Person Specification:
Essential criteria:
• Proven experience working as part of a digital UCD multidisciplinary team as a product/delivery manager or service assessor.
• Strong understanding of government service standards.
• Excellent analytical and problem-solving skills. Uses evidence and insight to identify improvements, risks, and opportunities, ensuring recommendations align with strategic priorities.
• Demonstrates excellent communication and interpersonal skills, with the ability to convey complex information clearly and persuasively to a range of audiences, including stakeholders
• Builds positive working relationships by being collaborative, reliable, and respectful of others’ contributions. Actively shares knowledge and ideas, supports colleagues to achieve shared goals, and is willing to step in and help where needed to ensure collective success
• Strong organisational skills, with the ability to manage multiple tasks and priorities, whilst maintaining a commitment to quality
Willingness to be assessed against the requirements for BPSS clearance
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
“The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. “