Revenues and Benefits Customer Engagement Officer
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | £24,307.67 per year |
| Hours: | Full time |
| Closing date: | 08 July 2025 |
| Location: | Horncastle, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Public Sector Partnership Services |
| Job type: | Permanent |
| Job reference: |
Summary
We have an exciting opportunity to join our Revenues & Benefits Customer Engagement Team here at Public Sector Partnership Services!
PSPS are recruiting Customer Engagement Advisors to join our Revenues & Benefits Team, based at our offices in Horncastle, Boston and Spalding.
The Revenues and Benefits service is responsible for the professional, timely and accurate billing, collection, recovery and enforcement of monies due, and the processing and payment of Housing Benefit and Council Tax Support on behalf of our client councils. In an evolving work environment, you will need to maintain a good understanding of legislation, guidance and local policy and be able to apply this in practice.
As part of this team, you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.
Grade 3 £24,307.67 progressing to Grade 4 after training period
We are looking for someone who is:
Confident in ydecision making and clear in communication with others.
Takes satisfaction in problem solving and case resolution with an eye for detail specifically around data inputting, use of ICT and have a keen interest in Maths.
Able to deal sensitively with customers who may be vulnerable and/or emotional, and situations that may be challenging.
Exceptionally well-organised, dependable and flexible.
Experience within a revenues and benefits environment is desirable,
If you are interested in having a confidential conversation about the role, please contact – Rebecca Wright Customer Engagement Team Leader on 07591 352405 rebecca.wright@pspsl.co.uk or Mark Woolerton on 07860 374845 mark.woolerton@pspsl.co.uk
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
PSPS are recruiting Customer Engagement Advisors to join our Revenues & Benefits Team, based at our offices in Horncastle, Boston and Spalding.
The Revenues and Benefits service is responsible for the professional, timely and accurate billing, collection, recovery and enforcement of monies due, and the processing and payment of Housing Benefit and Council Tax Support on behalf of our client councils. In an evolving work environment, you will need to maintain a good understanding of legislation, guidance and local policy and be able to apply this in practice.
As part of this team, you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.
Grade 3 £24,307.67 progressing to Grade 4 after training period
We are looking for someone who is:
Confident in ydecision making and clear in communication with others.
Takes satisfaction in problem solving and case resolution with an eye for detail specifically around data inputting, use of ICT and have a keen interest in Maths.
Able to deal sensitively with customers who may be vulnerable and/or emotional, and situations that may be challenging.
Exceptionally well-organised, dependable and flexible.
Experience within a revenues and benefits environment is desirable,
If you are interested in having a confidential conversation about the role, please contact – Rebecca Wright Customer Engagement Team Leader on 07591 352405 rebecca.wright@pspsl.co.uk or Mark Woolerton on 07860 374845 mark.woolerton@pspsl.co.uk
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.