Payroll Service Coordinator
| Posting date: | 24 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 July 2025 |
| Location: | Weybridge, Surrey |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 145555 |
Summary
Payroll Service Coordinator
Location: Weybridge, KT13 0SL
Hours of work: 37.5
Contract Type: Permanent
The Payroll Service Coordinator will be the first point of contact for all employee payroll queries, ensuring each one is accurately logged, tracked, and followed through to resolution.
Job Description
This is a role where delivering exceptional customer service is key, as you’ll be supporting ISS colleagues with payroll-related issues in a courteous, clear, and professional manner.
You’ll be responsible for manually re-keying information, so strong attention to detail is essential, even when the tasks feel repetitive - precision matters here.
While the role requires a methodical and focused approach, it also offers a great opportunity to build your expertise and grow within a large, supportive payroll function with real potential for progression.
Key Responsibilities
Accurately input starter, leaver and change data for fortnightly payroll using Time & Attendance systems
Conduct validation checks and process additional hours and manual timesheets
Maintain and record absence data for hourly employees
Respond promptly and professionally to payroll-related queries
Ensure seasonal adjustments and AfC terms are processed correctly
Provide high-quality customer service throughout the payroll process
Support the Payroll Delivery Manager with ad hoc tasks during critical payroll periods
Professional and Personal Competencies/Qualifications
Demonstrates passion and skill for delivering first-class customer service
Excellent written and verbal communication skills
Strong attention to detail and a high level of accuracy
Proficient in IT systems, including Excel and Outlook; confident working with data
Organised and able to prioritise workload to meet deadlines
Flexible, adaptable, and supportive team player
Aware of data privacy requirements and handles employee data securely
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Weybridge, KT13 0SL
Hours of work: 37.5
Contract Type: Permanent
The Payroll Service Coordinator will be the first point of contact for all employee payroll queries, ensuring each one is accurately logged, tracked, and followed through to resolution.
Job Description
This is a role where delivering exceptional customer service is key, as you’ll be supporting ISS colleagues with payroll-related issues in a courteous, clear, and professional manner.
You’ll be responsible for manually re-keying information, so strong attention to detail is essential, even when the tasks feel repetitive - precision matters here.
While the role requires a methodical and focused approach, it also offers a great opportunity to build your expertise and grow within a large, supportive payroll function with real potential for progression.
Key Responsibilities
Accurately input starter, leaver and change data for fortnightly payroll using Time & Attendance systems
Conduct validation checks and process additional hours and manual timesheets
Maintain and record absence data for hourly employees
Respond promptly and professionally to payroll-related queries
Ensure seasonal adjustments and AfC terms are processed correctly
Provide high-quality customer service throughout the payroll process
Support the Payroll Delivery Manager with ad hoc tasks during critical payroll periods
Professional and Personal Competencies/Qualifications
Demonstrates passion and skill for delivering first-class customer service
Excellent written and verbal communication skills
Strong attention to detail and a high level of accuracy
Proficient in IT systems, including Excel and Outlook; confident working with data
Organised and able to prioritise workload to meet deadlines
Flexible, adaptable, and supportive team player
Aware of data privacy requirements and handles employee data securely
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com