Customer Experience Coordinator
| Posting date: | 23 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 July 2025 |
| Location: | Leeds, LS15 4LG |
| Remote working: | On-site only |
| Company: | Get Staffed Online Recruitment Limited |
| Job type: | Permanent |
| Job reference: | ENH-5936-5 |
Summary
Customer Experience Coordinator
Are you an experienced and driven individual with a passion for driving excellence and delivering outstanding customer service? Our client has a fantastic opportunity for you! They are a leader in open space management and seeking a dedicated and motivated Customer Experience Coordinator to join their team.
They believe that a strong customer experience is key to building lasting relationships and driving business success.
Why Join?
- Leading Innovators: Our client is a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities.
- Professional Team: They support several of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support.
- Customer Service Focused: With an ever-growing portfolio of sites under management, their customer service-led approach is what sets them apart.
- Vision for Improvement: Their vision is to continually review, monitor, and improve the way they care for the open spaces they manage.
- Great Place to Work: They pride themselves on being a great place to work, valuing the individuals that make up the organisation. A commitment has been recognised by Investors in People, who recently awarded them silver status.
- Fun and Engagement: They take fun seriously! From charity events and competitions to an annual team away day, there's always something happening.
The Role
As a Customer Experience Coordinator, you will play a key role in enhancing the customer journey, by providing exceptional customer service to customers, responding to enquiries, resolving issues and providing personalised solutions to customer needs. You will be responsible for managing customer relationships, ensuring customer satisfaction and maintaining customer loyalty.
This role requires a high level of communication, problem solving and organisational skills, as well as the ability to work collaboratively and proactively with customer and stakeholders.
The Person
They are looking for a motivated, passionate, and committed individual who is driven to deliver excellence every day and doesn't settle for “good enough.” You will possess a solid understanding of customer needs and behaviours with strong organisational and communication skills.
Your previous experience may have been gained working for a major house builder or service provider but what is important is the willingness and ability to do the right thing.
Main Responsibilities:
- Responsible for providing excellent customer service.
- Handle customer enquiries, queries and feedback.
- Co-ordinate outgoing communications to customers via varied communication methods.
- Provide accurate, valid and complete information to customers.
- Identify customer' needs and provide appropriate solutions.
- Maintain customer records on our database.
- Follow communication procedures, guidelines, and policies.
- Coordinate with other business units to ensure customer needs are met.
- Provide feedback on the efficiency of the customer service process.
- Extract and analyse monthly customer service data.
- Utilise customer service data to identify opportunities for improvement within the business.
Key Skills
- Strong proven experience in customer journey, customer service, or related roles.
- Ability to deliver an outstanding service level to align with customer experience strategies.
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Excellent communication and interpersonal skills, with a passion for customer advocacy.
- Ability to work collaboratively across teams and influence stakeholders at all levels.
Benefits
- Company Pension
- 25 Days Holiday plus bank holidays
- An additional day holiday for every year of service
- A day off for your Birthday
- Employee Assistance Programme
The Opportunity
This is a significant role, where the right individual will have the opportunity to directly contribute to the successful delivery of our client's core business activities.
You will be part of a company that values its team members and contributes positively to the community and environment.
If you're ready to join a dynamic team and make a difference, they would love to hear from you! Please hit apply now and upload your CV.