Junior Service Integration and Management Analyst
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £37,338.00 to £44,962.00 per year |
| Additional salary information: | £37338.00 - £44962.00 a year |
| Hours: | Full time |
| Closing date: | 08 July 2025 |
| Location: | London, E14 4PU |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | M9912-25-0037 |
Summary
We are seeking a highly skilled and motivated individual for the role of Junior SIAM Analyst. This position offers a unique opportunity to shape the future of IT service management within our organisation. The successful candidate will possess the following qualifications, skills and experience: Degree or equivalent experience. Understanding of ITIL principles or relevant experience in IT service management. Strong organisational and planning skills with the ability to manage complex workloads and tight deadlines. Proactive and ability to work independently and collaboratively with minimal supervision. Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) and excellent attention to detail. Strong written communication skills and the ability to create and maintain detailed documents relating to processes, reports and other IT service management documentation. Ability to collate, manipulate and analyse complex data from various sources and identify service improvement opportunities. Commitment to continuous professional and personal development. Ability to manage conflicting priorities and adapt to changing circumstances. Experience working with internal and external stakeholders, including third-party suppliers. A proactive, respectful, and ethical approach aligned with NHS Resolutions values. The successful candidate will have the opportunity to be part of a transformation programme, aimed at significantly improving service delivery and the day-to-day experience of users both internally and externally. The role involves supporting the development, implementation, documentation and operation of various processes including service measurement & reporting, service level management, service catalogue, continual service improvement and various ITIL Service Operation processes. The Junior SIAM Analyst will also support how we manage our 3rd party suppliers, in the context of a SIAM delivery model. This includes monitoring performance against are integrating them effectively in the delivery of end-to-end service outcomes. This position offers a unique chance to contribute to the creation of a continuous improvement environment, engaging with DDaTT teams to support the delivery of efficient and effective services. What we offer in return Competitive salary and benefits package. Opportunities for career growth and development. Collaborative and innovative work environment. Work in a progressive environment towards data-driven strategies. A commitment to diversity, equality, and inclusion. Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements. When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access. 24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers. Health service discounts. Blue Light card, a discount service for the emergency services and the NHS. Cycle to work scheme. Season ticket loan scheme. To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities. We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI. Closing date: 08 July 2025 We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.