Service Integration & Management (SIAM) Analyst
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £46,148.00 to £52,809.00 per year |
| Additional salary information: | £46148.00 - £52809.00 a year |
| Hours: | Full time |
| Closing date: | 24 June 2025 |
| Location: | London, E14 4PU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M9912-25-0035 |
Summary
We are seeking a highly skilled and motivated individual for the role of SIAM Analyst. This position offers a unique opportunity to shape the future of IT service management within our organisation. The successful candidate will possess the following qualifications, skills and experience: Information Technology or Business degree or equivalent relevant experience ITIL v3 or v4 Foundation certification and experience Excellent analytical skills and the ability to identify and implement process change Ability to innovate in the management of IT service and operational processes and to identify opportunities for more effective service delivery Excellent written and oral communication skills, with the ability to communicate at all levels and sometimes in sensitive and/or hostile environment Demonstrable experience of Service Management and ITIL process design and implementation. Experience of monitoring SIAM process performance against SLA’s and KPI’s, and participating in effective working relationships to deliver continuous improvement. Experience of maintaining documentation relating to SIAM processes and providing information and advice on the use of these processes to internal staff and 3rd parties. Engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support business outcomes Demonstrable experience of multi-tasking, working across multiple projects, analysing opportunities, defining successful approaches, and proactively solve problems. Proactivity and the ability to exercise personal responsibility and autonomy to plan your workload in order to meet objectives and delivery timeframes. If you are confident, self-motivated, and committed to your personal and professional development, we encourage you to apply for this exciting opportunity. The successful candidate will have the opportunity to be part of a transformation programme, aimed at significantly improving service delivery and the day-to-day experience of users both internally and externally. The role involves leading and supporting the design, development, implementation, documentation and operation of various processes including service measurement & reporting, service level management, service catalogue and continual service improvement. The SIAM Analyst will also play a key role in managing our 3rd party suppliers, ensuring that they are performing in line with expected service quality and are integrated effectively in the delivery of end-to-end service outcomes. This position offers a unique chance to contribute to the creation of a continuous improvement environment, engaging with DDaTT teams to support the delivery of efficient and effective services. What we offer in return Competitive salary and benefits package. Opportunities for career growth and development. Collaborative and innovative work environment. Work in a progressive environment towards data-driven strategies. A commitment to diversity, equality, and inclusion. Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements. When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access. 24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers. Health service discounts. Blue Light card, a discount service for the emergency services and the NHS. Cycle to work scheme. Season ticket loan scheme. To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities. We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI. Closing date: 24 JUNE 2025 We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.