Customer Service Advisor
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £29,116 to £30,649 per year |
| Additional salary information: | The salary for this post is £29,116 per annum rising to £30,649 on successful completion of 6-month probationary period |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Scotland, UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Cairn Housing Association |
| Job type: | Permanent |
| Job reference: |
Summary
Join Our Team as a Customer Service Advisor with offices across Scotland!
Job Details:
•Location: We have offices in Edinburgh, Bellshill, Inverness & Irvine (with Hybrid Working)
•Contract: Permanent
•Hours: 34.5 hours per week (full-time)
•Salary: The salary for this post is £29,116 per annum rising to £30,649 on successful completion of 6-month probationary period
•Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026
Cairn is seeking a dedicated and experienced Customer Services Advisor to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.
Key Responsibilities:
•Providing a first point of contact for all enquiries and having a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.
•Maintains the day-to-day operation of the contact centre service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
•Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
•Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
•Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.
Requirements:
•SVQ level 2 in a relevant subject or an equivalent qualification would be desirable and/or experience of working in a frontline customer contact centre or similar role.
•An understanding of effective and best practice in customer service and good communication and listening skills.
•Demonstrate high level of computer skills, customer care skills and high level of interpersonal skills.
•A Basic Disclosure is required for this role.
Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!
Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.
A registered Scottish Charity SC(NO):016647
Application Process:
•Visit Cairn website to apply - Housing Jobs Scotland | Housing Association Charity Jobs In Scotland
•For assistance, call our head office at 0800 990 3405 or email recruitment@cairnha.com.
•Please note, we do not accept CVs.
•Closing Date: Friday, 11th July at 12 noon.
•For full details, please download the job description from our website.
Job Details:
•Location: We have offices in Edinburgh, Bellshill, Inverness & Irvine (with Hybrid Working)
•Contract: Permanent
•Hours: 34.5 hours per week (full-time)
•Salary: The salary for this post is £29,116 per annum rising to £30,649 on successful completion of 6-month probationary period
•Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026
Cairn is seeking a dedicated and experienced Customer Services Advisor to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.
Key Responsibilities:
•Providing a first point of contact for all enquiries and having a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.
•Maintains the day-to-day operation of the contact centre service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
•Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
•Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
•Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.
Requirements:
•SVQ level 2 in a relevant subject or an equivalent qualification would be desirable and/or experience of working in a frontline customer contact centre or similar role.
•An understanding of effective and best practice in customer service and good communication and listening skills.
•Demonstrate high level of computer skills, customer care skills and high level of interpersonal skills.
•A Basic Disclosure is required for this role.
Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!
Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.
A registered Scottish Charity SC(NO):016647
Application Process:
•Visit Cairn website to apply - Housing Jobs Scotland | Housing Association Charity Jobs In Scotland
•For assistance, call our head office at 0800 990 3405 or email recruitment@cairnha.com.
•Please note, we do not accept CVs.
•Closing Date: Friday, 11th July at 12 noon.
•For full details, please download the job description from our website.