Senior Income Officer
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £36,124 to £37,938 per year |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Stephenson Road, Salisbury, SP2 7NP |
| Remote working: | On-site only |
| Company: | Wiltshire Council |
| Job type: | Permanent |
| Job reference: | 5113 |
Summary
Salary: £36,124 - £37,938
Hours per week: 37 hours
Interview date: Wednesday 30 July 2025
Housing - Empowering Housing Solutions for All in Wiltshire
We’re looking for a Senior Income Officer to join our Housing Operations team. This is a key role focused on supporting tenants to manage their rent and housing debts, with a strong emphasis on prevention and financial inclusion.
This is a great opportunity to make a real difference in people’s lives while helping to protect vital housing services.
You’ll handle a caseload of complex arrears cases, take appropriate legal action when necessary, and provide expert advice to colleagues. Working closely with our Financial Inclusion Officer and external partners, you’ll help tenants facing financial hardship to access the support they need and sustain their tenancies.
You’ll need a strong understanding of housing law, welfare benefits, and debt recovery, along with experience in performance management and working collaboratively across teams. You’ll be confident, organised, and committed to delivering excellent customer service.
If you’re passionate about supporting communities and ready to take the next step in your career, we’d love to hear from you.
Hours per week: 37 hours
Interview date: Wednesday 30 July 2025
Housing - Empowering Housing Solutions for All in Wiltshire
We’re looking for a Senior Income Officer to join our Housing Operations team. This is a key role focused on supporting tenants to manage their rent and housing debts, with a strong emphasis on prevention and financial inclusion.
This is a great opportunity to make a real difference in people’s lives while helping to protect vital housing services.
You’ll handle a caseload of complex arrears cases, take appropriate legal action when necessary, and provide expert advice to colleagues. Working closely with our Financial Inclusion Officer and external partners, you’ll help tenants facing financial hardship to access the support they need and sustain their tenancies.
You’ll need a strong understanding of housing law, welfare benefits, and debt recovery, along with experience in performance management and working collaboratively across teams. You’ll be confident, organised, and committed to delivering excellent customer service.
If you’re passionate about supporting communities and ready to take the next step in your career, we’d love to hear from you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.