Service Administrator
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 04 July 2025 |
| Location: | Gloucester, GL1 1LY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9327-25-0576 |
Summary
Communicating effectively with a wide range of people including private clients, colleagues, HR departments, senior managers and members of the public, ensuring at all times that a professional and helpful approach is presented. Manage all Working Well enquiries, some of which can be sensitive and complex in nature by responding to telephone calls, mail and emails in a confident, professional and helpful manner. The provision of immediate and relevant advice and guidance or triage to ensure an appropriate clinician is notified in a timely manner that a call back is required. To fully utilise, in a timely manner, the G2 database system for recording all actions and client contacts, including registration of clients, checking and updating details and attaching relevant notes and documents. Supporting practitioners with G2 data entry and retrieval wherever required. To book a variety of appointments in a range of clinics for occupational health practitioners, using the occupational health diary system G2. Liaise with private clients, managers and HR regarding the progress of Management Referrals and their Occupational Health reports, whilst taking into account the sensitivity and urgency of some cases Ensuring all consent is recorded and within GDPR regulations before reports are sent. Reports are then uploaded to the individual medical record and all action recorded on G2. Liaise with private clients, Managers and HR regarding the progress of clearance of new employees and their fitness reports, using judgement to ensure urgent cases are dealt with appropriately. Prepare and securely send immunisation history reports. Cover of Working Well reception when required. To liaise with private clients, managers and HR in order to arrange case conferences for a multi-disciplinary meeting with occupational health practitioners. To make arrangements for booking interpreters for any appointments as needed, ensuring G2 is updated accordingly. To check and send any Occupational Health reports needing to be sent securely outside the G2 system, by post or email, using appropriate confidentiality processes, uploading and recording on G2. Liaise with external clients regarding their clinics, booking their clinics onto G2 and securely sending reports following clinic. As part of a team, to assist in maintaining, and procuring the various non-clinical equipment and consumables on site. Prioritise workload, organising work to meet priorities and highlighting to appropriate colleagues/managers when potential problems may occur. Keep all files, systems and paperwork up to date in line with departmental procedures highlighting any difficulties or potential issues to line manager. Ensure all paperwork is filed/scanned or disposed of promptly and securely. To undertake other support functions as requested by the Administration Services Team Leader. Act in ways that support equality and value diversity. Treat everyone with whom you come in contact with dignity and respect and recognise and report behaviour that undermines equality and diversity.