Band 3 CAMHS Receptionist | Royal Free London NHS Foundation Trust

Posting date:	23 June 2025
Salary:	Not specified
Additional salary information:	£29,176 - £30,225 per annum inclusive of HCAS (part time pro-rata )
Hours:	Part time
Closing date:	23 July 2025
Location:	London, NW3 1DU
Company:	Royal Free London NHS Foundation Trust
Job type:	Permanent
Job reference:	7231524/391-RFL-7231524

Summary

To provide a courteous reception service to patients and clinicians in line with office
procedures, contributing to the overall efficient and effective running of designated
outpatient clinics.
 To work closely with Team Leader and multidisciplinary team to ensure that any
issues in clinic are raised immediately to maintain an excellent level of service to
patients.
 The post-holder will work as part of the Outpatient’s team, ensuring an efficient,
high quality and timely service is provided. This includes providing a welcoming
and professional service to patients
 To manage the booking of designated new and follow up clinics and ensure
that these are booked efficiently and that any booking issues are raised
immediately with the Team Leader , Service and Clinicians to ensure patient
care is not compromised.







To greet patients in a courteous manner and check them into clinic on arrival in line with the the Trusts World Class Care Value
Check the CAMHS Admin email box regularly and completing tasks
To check Envoy daily and action
Outcome appointments and record data accurately
Record all patients that ‘did not attend’(DNA) or rescheduled onto EPR and action them according to the trust access policy, ensuring all appointments are actioned accordingly at the end of each clinic.
Liaise with clinicians re rooms bookings
Note accurately all telephone messages and emails entering the department generic email box passing them to relevant people in a timely manner
Responsible for the collection and distribution of post
Ordering of stationary, liaising with the Clinical Team PAs and ensuring the department is well stocked
Deal sensitively and discreetly with patient’s queries both in person and by telephone
Ensure excellent communication skills are used to overcome barriers of understanding
Ensure patients are booked into the appropriate appointment type and families are given the location and joining details
Work with admin and clinical staff while in clinic to ensure all clinic outcomes are completed accurately and within agreed timeframes are entered onto EPR.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk
• Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust





This advert closes on Sunday 6 Jul 2025