Supported housing project worker
| Posting date: | 23 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 July 2025 |
| Location: | LL29 8NB |
| Remote working: | On-site only |
| Company: | Nacro |
| Job type: | Temporary |
| Job reference: | FV3531 |
Summary
Support Housing - Conwy
Support Housing - Conwy - Maternity Cover
Fixed Term Contract Ending 31/03/2026
Hours - 32 Hours Per Week - Flexible
Salary - £20,967 Per Annum
About the Role
We provide safe, supportive short-term accommodation for adults involved with the criminal justice system—many of whom experience multiple and complex challenges. Our goal is to walk alongside individuals as they stabilise their lives, reconnect with their aspirations, and develop the skills and confidence to sustain independent living.
Our service is rooted in the principles of Psychologically Informed Environments (PIE), meaning we understand how early experiences of trauma can shape the way people think, feel, and interact. We respond with empathy, curiosity, and consistency
As a Support Worker, you’ll hold a caseload and offer person centred support from the moment someone enters the service until they are ready to move on to permanent accommodation. You'll create a safe space for individuals to rebuild trust, explore their goals, and move forward with dignity and direction.
Who We're Looking For
You bring warmth, integrity, and a sense of purpose to your work, even in the face of challenge. You have experience working with individuals with complex emotional and behavioural needs—often shaped by trauma, homelessness, and social exclusion—and you approach this work with sensitivity, resilience, and respect.
We welcome candidates who are:
Emotionally intelligent and able to build meaningful, boundaried relationships
Confident in working flexibly and creatively within a fast-paced, dynamic setting
Skilled in managing the practical responsibilities of housing management
Committed to learning and growth, both for yourself and those you support
Aligned with our values of empowerment, collaboration, inclusion, and psychological safety
Key Responsibilities
Develop and maintain individualised support and safety plans that centre the voice and experience of each person
Support service users to navigate and access specialist services and community resources
Promote a culture of independence by building life skills, supporting tenancy management, and co-creating meaningful goals
Maintain a psychologically safe, trauma-informed living environment in each property, ensuring it is clean, furnished, and respectful of privacy and dignity
Take appropriate action around tenancy agreements and support engagement
Empower individuals to plan for and transition into more permanent housing with confidence
Accurately record progress, safeguarding issues, and outcomes in line with service requirements
What You'll Need
Experience supporting individuals with complex needs, ideally within a criminal justice or supported housing context
Sound knowledge of housing management procedures
A trauma-informed, person-centred approach to support planning and delivery
Strong interpersonal, communication, and organisational skills
Ability to remain calm under pressure and manage challenging situations thoughtfully
A valid driving licence and access to a vehicle
Welsh language skills are desirable but not essential
Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY
Nacro is a visa sponsorship licence holder. There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship, however depending on your personal circumstances there maybe a different route for you to be able to legally work with us. For further information please go to Prove your right to work to an employer: Overview - GOV.UK
For the Full Role Profile please click here
For Nacros Benefits please click here.
Support Housing - Conwy - Maternity Cover
Fixed Term Contract Ending 31/03/2026
Hours - 32 Hours Per Week - Flexible
Salary - £20,967 Per Annum
About the Role
We provide safe, supportive short-term accommodation for adults involved with the criminal justice system—many of whom experience multiple and complex challenges. Our goal is to walk alongside individuals as they stabilise their lives, reconnect with their aspirations, and develop the skills and confidence to sustain independent living.
Our service is rooted in the principles of Psychologically Informed Environments (PIE), meaning we understand how early experiences of trauma can shape the way people think, feel, and interact. We respond with empathy, curiosity, and consistency
As a Support Worker, you’ll hold a caseload and offer person centred support from the moment someone enters the service until they are ready to move on to permanent accommodation. You'll create a safe space for individuals to rebuild trust, explore their goals, and move forward with dignity and direction.
Who We're Looking For
You bring warmth, integrity, and a sense of purpose to your work, even in the face of challenge. You have experience working with individuals with complex emotional and behavioural needs—often shaped by trauma, homelessness, and social exclusion—and you approach this work with sensitivity, resilience, and respect.
We welcome candidates who are:
Emotionally intelligent and able to build meaningful, boundaried relationships
Confident in working flexibly and creatively within a fast-paced, dynamic setting
Skilled in managing the practical responsibilities of housing management
Committed to learning and growth, both for yourself and those you support
Aligned with our values of empowerment, collaboration, inclusion, and psychological safety
Key Responsibilities
Develop and maintain individualised support and safety plans that centre the voice and experience of each person
Support service users to navigate and access specialist services and community resources
Promote a culture of independence by building life skills, supporting tenancy management, and co-creating meaningful goals
Maintain a psychologically safe, trauma-informed living environment in each property, ensuring it is clean, furnished, and respectful of privacy and dignity
Take appropriate action around tenancy agreements and support engagement
Empower individuals to plan for and transition into more permanent housing with confidence
Accurately record progress, safeguarding issues, and outcomes in line with service requirements
What You'll Need
Experience supporting individuals with complex needs, ideally within a criminal justice or supported housing context
Sound knowledge of housing management procedures
A trauma-informed, person-centred approach to support planning and delivery
Strong interpersonal, communication, and organisational skills
Ability to remain calm under pressure and manage challenging situations thoughtfully
A valid driving licence and access to a vehicle
Welsh language skills are desirable but not essential
Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY
Nacro is a visa sponsorship licence holder. There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship, however depending on your personal circumstances there maybe a different route for you to be able to legally work with us. For further information please go to Prove your right to work to an employer: Overview - GOV.UK
For the Full Role Profile please click here
For Nacros Benefits please click here.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.