DBT Administrator
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £31,081.00 to £33,665.00 per year |
| Additional salary information: | £31081.00 - £33665.00 a year |
| Hours: | Full time |
| Closing date: | 06 July 2025 |
| Location: | Merton, CR4 4LQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9294-25-0320 |
Summary
To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise. Providing administrative support in relation to department returns and requests eg facilities and IM&T. Administrator Band 4 JD CAJE 0658 FINAL.pdf| Page 2 of 4 To act as the first point of contact for the service and handle telephone enquiries from patients, relatives, clinicians and external bodies. The post holder is required to exercise judgment about when such inquiries should be referred on to the appropriate profession/ service or action taken personally. Ensure that all phone calls to the designated area are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response). To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help. Escalate any complaints coming in whether verbal, email or written, to the Clinical Lead/ or Team Manager. Providing timely advice and signposting as appropriate. To be responsible for ensuring referrals to the teams are processed efficiently. To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients or parents on the phone or in person. To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and Safeguarding. Organize meetings including room bookings or video conferencing where possible as required.