Outpatient booking clerk
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 08 July 2025 |
| Location: | Warwick, CV34 5BW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9203-25-0351 |
Summary
Key Responsibilities Negotiate patient appointments to attend for both Outpatients and day surgery/ in-patient procedures, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre-planned dates. Ensure all relevant patient information is recorded on the Trusts PAS system and updated accordingly, including early offers of operation date. To be the point of contact in the Trust for booked admission enquiries from patients. Work flexibly and provide cross cover for colleagues in the Department. Deal with day to day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner. Ensure patients on a 2 week wait pathway are treated within national cancer target requirements. Communication Ensure patients are sent appropriate communication regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information. Liaise with patients to ensure they receive relevant information regarding the booking process with telephone & E mail contacts. Participate on the call handle rota, managing calls in a professional manner and assisting patients with their queries. Liaise with reception staff regarding clinics and follow up appointments. Service Improvement/ Team Development Be involved in the development & revision of protocols & processes as required. To participate in the training and induction of new starters and work experience. Data Quality Ensure any data entries are accurate and good record keeping is maintained at all times. Ensure waiting lists are regularly validated to ensure accurate. Monitor patient pathways to ensure patients dont breach their 18 week pathways.