7095 - Welsh Language Caseworker - Cardiff - Legal Aid Agency
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £24,202 per year |
| Hours: | Full time |
| Closing date: | 04 July 2025 |
| Location: | CF10 1EP |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 7095 |
Summary
Our LAA commitment to Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
Case Management
The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.
Job Summary
As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can: -
• Process applications for legal aid or
• Process claims for costs or
• Undertake activities related to the collection of payments.
Key Responsibilities:
• Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
• Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
• Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.
• Working to required productivity and quality targets in a variety of work streams.
• Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
• Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
• Provide ongoing support, guidance and mentoring as required to colleagues.
Essential Knowledge, Experience and skills
• Fluent Welsh speaker
• Experience of working in a team
• Effective communication skills both written and verbal.
• Ability to make decisions using evidence/information in a timely manner
• IT Literate – Ability to use computers and Microsoft 365
Person Specification
No prior experience is required, as full training will be provided. However, we are looking for someone who:
• Works well both independently and as part of a team.
• Enjoys being part of a fast-paced and rewarding work environment.
• Brings a positive, can-do attitude and a genuine enthusiasm for learning.
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
Case Management
The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.
Job Summary
As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can: -
• Process applications for legal aid or
• Process claims for costs or
• Undertake activities related to the collection of payments.
Key Responsibilities:
• Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
• Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
• Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.
• Working to required productivity and quality targets in a variety of work streams.
• Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
• Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
• Provide ongoing support, guidance and mentoring as required to colleagues.
Essential Knowledge, Experience and skills
• Fluent Welsh speaker
• Experience of working in a team
• Effective communication skills both written and verbal.
• Ability to make decisions using evidence/information in a timely manner
• IT Literate – Ability to use computers and Microsoft 365
Person Specification
No prior experience is required, as full training will be provided. However, we are looking for someone who:
• Works well both independently and as part of a team.
• Enjoys being part of a fast-paced and rewarding work environment.
• Brings a positive, can-do attitude and a genuine enthusiasm for learning.