Head of Workplace
| Posting date: | 20 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 144857 |
Summary
Head of Workplace
Location: London, EC2M 2AT
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Head of Workplace to lead the delivery of facility management services across a prestigious banking client’s portfolio.
This is a high-impact role with significant scope, not only will you oversee the day-to-day operational execution of both Hard and Soft FM services across high-end office environments, but you’ll also play a pivotal role in the mobilisation and expansion of services throughout the region.
Job Description
This is a unique opportunity to shape the future of the workplace experience for a major financial institution, with the potential for the role to grow into a broader strategic position.
As Head of Workplace, you’ll act as the primary point of contact for all facility-related matters, building strong in-country client relationships, and driving service excellence across a complex, multi-site environment.
If you're ready to leave your mark and help define what a modern workplace looks like, this is the opportunity.
Key Responsibilities
Build and present service rollout proposals to stakeholders across the client business
Influence and engage in-country teams to gain buy-in for new services
Lead mobilisation of services with local partners
Create and implement audit frameworks to maintain service standards
Prepare and present monthly client reporting packs
Conduct site visits, monitor SLAs/KPIs, and manage performance improvements
Coordinate with cross-functional teams, landlords, and suppliers to deliver efficient service
Professional and Personal Competencies/Qualifications
Proven experience leading leaders and managing facilities across multiple sites
Strong line management and stakeholder engagement skills in complex organisations
Experienced in budgeting, financial reporting, and performance management
Skilled in SLA/KPI tracking and driving service excellence
Resilient, solutions-focused, and action-oriented
Strong influencing, negotiation, and networking abilities
Customer-focused with solid MS PowerPoint and Excel proficiency
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, EC2M 2AT
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Head of Workplace to lead the delivery of facility management services across a prestigious banking client’s portfolio.
This is a high-impact role with significant scope, not only will you oversee the day-to-day operational execution of both Hard and Soft FM services across high-end office environments, but you’ll also play a pivotal role in the mobilisation and expansion of services throughout the region.
Job Description
This is a unique opportunity to shape the future of the workplace experience for a major financial institution, with the potential for the role to grow into a broader strategic position.
As Head of Workplace, you’ll act as the primary point of contact for all facility-related matters, building strong in-country client relationships, and driving service excellence across a complex, multi-site environment.
If you're ready to leave your mark and help define what a modern workplace looks like, this is the opportunity.
Key Responsibilities
Build and present service rollout proposals to stakeholders across the client business
Influence and engage in-country teams to gain buy-in for new services
Lead mobilisation of services with local partners
Create and implement audit frameworks to maintain service standards
Prepare and present monthly client reporting packs
Conduct site visits, monitor SLAs/KPIs, and manage performance improvements
Coordinate with cross-functional teams, landlords, and suppliers to deliver efficient service
Professional and Personal Competencies/Qualifications
Proven experience leading leaders and managing facilities across multiple sites
Strong line management and stakeholder engagement skills in complex organisations
Experienced in budgeting, financial reporting, and performance management
Skilled in SLA/KPI tracking and driving service excellence
Resilient, solutions-focused, and action-oriented
Strong influencing, negotiation, and networking abilities
Customer-focused with solid MS PowerPoint and Excel proficiency
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com