Secretarial Assistant
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Torquay, TQ2 7AA |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9388-25-0811 |
Summary
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GPs and other external agencies Communicate effectively in writing and verbally on a daily basis To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries To provide support to new members of staff Ensure mandatory training is kept up to date To ensure that all filing including emails is completed accurately and efficiently Tracering of patient notes accurately and in a timely manner Prioritising work in a busy environment Ensure patients are put at the heart of the service To type clinical and non-clinical correspondence and reports in accordance with local targets To ensure results/reports/correspondence are filed in case notes in line with Health Records Standards To ensure e-referral worklists are monitored and actioned daily To enter Referral to Treatment (RTT) events accurately and in a timely manner. This includes updating clinic outcomes, adding review statuss, plus completing Inter Provider Transfers where required To undertake a variety of office duties, such as monitoring and dealing with emails received via shared email accounts, filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department Ensuring patient files are tracered accurately Any other appropriate duties/tasks as requested by management To contribute to the development of policies and processes as required., supporting continuous quality improvement and identifying areas for service improvement To comply with the Trusts Patient Access Policy and Standard Operating Procedures To support the delivery of agreed service outcomes To ensure computer equipment is in good working order To notify the designated person in order to maintain adequate stationery supplies To make Team Leader aware of any damage to any equipment within the Department There are no responsibilities for line management of staff or budget control Ensure relevant training is completed in order to use Trust IT computer systems To use the relevant Trust IT computer systems to maintain patient records To provide cover for the medical secretaries and other members of the secretarial and administration team as required