Income Officer
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £33,332 per year |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Llandudno Junction, Conwy County |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | North Wales Housing |
| Job type: | Temporary |
| Job reference: |
Summary
Income Officer
Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.
Our team of around 230 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.
The Package
Temporary contract (until 31.03.26)
Salary of £33,332 per annum
35 hours per week
Agile Working
Minimum of 25 days annual leave plus bank holidays
Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
Further studies support and career development opportunities
Annual Leave Purchase and Cycle to Work scheme
Employee health assistance and cash plan scheme
Enhanced maternity and paternity pay
Generous contributory pension scheme
The Role – Income Officer
Reporting to the Incomes Manager, you will support the income team in maximising rental income by negotiating and administering payments of rent, communicate with residents in order to notify of unpaid rent. This will involve:
Manage arrears cases, negotiate payment arrangements and chase all failed payments in the patch allocated up to the point of transfer to the Income Legal Office
Signposting tenants to Money Advice, Income Officers, or specialist money advice agencies as appropriate to support the resident with rent arrears
Liaise with Local Authority Housing Benefit Departments and other outside agencies to support rental income
Process legal notices and assist with the management of court order cases to tenants with substantial arrears as per the pre court protocol to support legal claims
Interact with the Income Legal Officer on hand-over of arrears cases
Our Requirements – Income Officer
Level 3 Chartered Institute of Housing or equivalent experience
Awareness of Housing Benefit, Welfare Benefit systems and processes
Understanding of arrears recovery and Court procedures
Knowledge of legislative and regulatory requirements for rental income
Excellent numerical, verbal and written communication skills
Basic IT skills, including MS office packages
A flexible approach to the requirements of the job
Comfortable with everyday conversations/discussion in Welsh (or a willingness to improve your Welsh language skills to the required level)
Full UK driving licence and access to own transport
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
How to Apply
North Wales Housing website -
All applications for the Income Officer role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.
We will not accept CVs without a completed application form.
Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.
Our team of around 230 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.
The Package
Temporary contract (until 31.03.26)
Salary of £33,332 per annum
35 hours per week
Agile Working
Minimum of 25 days annual leave plus bank holidays
Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
Further studies support and career development opportunities
Annual Leave Purchase and Cycle to Work scheme
Employee health assistance and cash plan scheme
Enhanced maternity and paternity pay
Generous contributory pension scheme
The Role – Income Officer
Reporting to the Incomes Manager, you will support the income team in maximising rental income by negotiating and administering payments of rent, communicate with residents in order to notify of unpaid rent. This will involve:
Manage arrears cases, negotiate payment arrangements and chase all failed payments in the patch allocated up to the point of transfer to the Income Legal Office
Signposting tenants to Money Advice, Income Officers, or specialist money advice agencies as appropriate to support the resident with rent arrears
Liaise with Local Authority Housing Benefit Departments and other outside agencies to support rental income
Process legal notices and assist with the management of court order cases to tenants with substantial arrears as per the pre court protocol to support legal claims
Interact with the Income Legal Officer on hand-over of arrears cases
Our Requirements – Income Officer
Level 3 Chartered Institute of Housing or equivalent experience
Awareness of Housing Benefit, Welfare Benefit systems and processes
Understanding of arrears recovery and Court procedures
Knowledge of legislative and regulatory requirements for rental income
Excellent numerical, verbal and written communication skills
Basic IT skills, including MS office packages
A flexible approach to the requirements of the job
Comfortable with everyday conversations/discussion in Welsh (or a willingness to improve your Welsh language skills to the required level)
Full UK driving licence and access to own transport
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
How to Apply
North Wales Housing website -
All applications for the Income Officer role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.
We will not accept CVs without a completed application form.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.