IT Service Delivery Analyst
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £27,659.00 per year |
| Additional salary information: | 27659 - 27659 |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Hemel Hempstead, HP2 4XH |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | JUN20252785 |
Summary
Join Our Team as an IT Service Desk Analyst!Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!Overview / Job SummaryAs a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.Key ResponsibilitiesFirst-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.Incident Management: Accurately log, categorize, and prioritize incidents and service requests.Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.Continuous Improvement: Identify recurring issues and suggest process enhancements.Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing.Why Join Hightown?Collaborative Environment: Work in a supportive and innovative team.Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.Competitive Salary: £27,663 per annum for a 35-hour week.Monthly Attendance BonusWorkplace Pension Scheme: Life assurance cover of three times your annual salary.Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.Training Opportunities: Ongoing career development.Employee Support: Health & wellbeing services.Free On-site Gym Access Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!