IT Service Desk Analyst
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | AL1 1NS |
| Remote working: | On-site only |
| Company: | Newstaff Employment Services Ltd |
| Job type: | Contract |
| Job reference: | AMH/IT-150434 |
Summary
Newstaff Employment Services is recruiting for an IT Service Desk Analyst on behalf of our client based in St Albans, Herts.
• Must have at least 3 years experience in a similar role
• GCSE level education
• Car owner
You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.
Main Duties:
• Providing excellent customer service to colleagues and users.
• Complete relevant and skilled investigations before escalating to the 2nd line team.
• Onboarding new starters, including conducting inductions and providing them with basic IT training.
• To liaise with 3rd party suppliers and vendors.
Experience Required:
• Azure Active Directory administration (users and computers)
• Strong hardware diagnostics and fault-finding experience
• Basic Citrix Virtual Desktop administration
• Knowledge of Office 365 including Teams, OneDrive and Sharepoint online
• Basic understanding on LAN and WAN network topologies
• Basic underanding on Microsoft SQL Server
• FreshService or other ITSM Tool
• Wolters Kluwer - CCH Central / Audit Automation/ Document Management
• Knowledge of Computer Hardware and Peripherals
• Understanding of mobile devices iPhones and Andriod
• Detailed ticket logging abilities
Monday to Friday 37.5 hours per week
Salary: £30,000 pa to £35,000 pa (pro-rata) + overtime available
Interested? Please call Anne Marie on 01727 864777 or email CV to annemarie.harrington@newstaffemployment.co.uk