Attendance Team Officer
| Posting date: | 19 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 July 2025 |
| Location: | Leicester, LE3 8RF |
| Company: | Leicestershire County Council |
| Job type: | Permanent |
| Job reference: | 5532 |
Summary
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicestershire LE3 8RF
Worker Category: Hybrid Worker
Salary: £25,998 - £27,273 per annum
Working Hours: 37 Hours per week
Contract Type: Temporary 10 weeks
Closing Date: 30th June 2025
Interview Date(s): provisionally week beginning 7th July 2025
Are you confident, detail-oriented and looking to make a meaningful impact this summer?
Join our team as a seasonal attendance officer for 10 weeks over the summer where you will play a key role in promoting school attendance by processing and issuing referrals made to the team for Penalty Notices.
This is a fast-paced role requiring accuracy, excellent communication skills and the ability to handle sensitive situations with professionalism.
Full training will be provided – ideal for those looking for a short term, temporary role who wish to gain experience in an education-related, administrative role.
About the Role
As well as providing administrative support to the team the Attendance Team Officer provides information and advice to parents, schools and other agencies about all aspects of the Attendance Team’s work, including referrals to the team and school attendance guidance detailed in the Attendance Team’s Code of Conduct and Attendance Protocol.
The officer will be, in the main, responsible for the preparation of documents relating to the issuing of Penalty Notices - so attention to detail is a must for any applicant.
The Attendance Team are currently committed to working in line with new government guidance “Working together to Improve School Attendance “a knowledge of that guidance along with LCC’s Code of Conduct and protocol will be an advantage to anyone applying for this role.
A DBS enhanced check for a regulated activity is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must:
- An ability to provide telephone support and/or advice to the general public, asking the right questions to get the information required
- An ability to relate to parents/carers who may be under considerable stress and experience of families facing challenges
- Experience of accurately capturing, storing and retrieving information to meet organisational and/or customer needs.
- An ability to follow procedures and guidelines and understand the importance of keeping up to date and accurate records to the high standard required by court
- An understanding of the education system in relation to school attendance, including the Attendance Team Code of Conduct and Protocol and the government guidance Working Together to Improve Attendance
- An ability to work in line with requirements of confidentiality and data protection and be able to deal appropriately with sensitive material.
- Good personal organisational and time management skills with an ability to prioritise workload and work to agreed deadlines
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Lynne Fantham – Attendance Team Manager
Telephone: 0116 3050203
Email: lynne.fantham@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
About Leicestershire County Council
Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, and Forces Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us
Proud member of the Disability Confident employer scheme