Level 3 Customer Account Representative Apprentice - Ansty - 2025 (Apprenticeship)
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £9.37 per hour |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Ansty, CV7 9JU |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 259941 |
Summary
Work Pattern
Your contracted hours each week throughout your apprenticeship will be 39 hours Monday - Friday.
Location
This role is based at Ansty Park, Coventry. It is recommended that you live within a commutable distance of this location.
Key Responsibilities
Learn the CAM roles and customers: Understand the different Customer Account Representative (CAM) roles at Ansty Park and get to know the customer base.
Manage Salesforce cases: Use Salesforce to track and manage customer orders and inquiries, ensuring everything follows the company's performance guidelines.
Process customer orders: Receive, review, and enter customer orders into the ERP (Enterprise Resource Planning) system for processing.
Prepare quotes: Review part numbers, process quotes for customers, and prioritize orders to provide excellent service.
Use SAP for parts identification: Use SAP (a software for managing parts and orders) to identify parts that can be sold to customers and check lead times. If parts are unusual, follow the necessary steps to gather more information.
Handle out-of-production products: When products are no longer in production, gather all the details needed (e.g., pricing, production lead time) to prepare a quote.
Follow up on quotes: Send quotes to customers and ensure questions are answered until the order is placed or the opportunity is closed.
Be the point of contact: Respond to customer inquiries via Salesforce and serve as the main point of contact for customers’ buyers and supply chain teams.
Escalate issues: If there are difficult issues, refer them to the Senior Customer Account Representative or the Contracts/Pricing team for resolution.
Track customer performance: Monitor and track customer scorecards to ensure Parker Meggitt is meeting the required standards.
Manage customer portals: Keep customer portals updated with the correct prices, quantities, lead times, and contract terms according to the guidelines from Finance, Commercial, and Operations teams.
Use business systems: Work with business systems like CRM, portal management, and workflow tools to speed up the process of handling orders.
Handle complaints: Resolve customer complaints (e.g., warranty, delivery, or quantity issues) in the most efficient and beneficial way for Parker Meggitt.
Collaborate with teams: Work closely with teams like Finance, Operations, Sales, Planning, and Procurement to communicate demand changes, assist with production forecasting, and share important customer information, supporting the Senior Customer Account Representatives.
What's in it for you?
Pension scheme and generous life assurance.
Work laptop provided.
Access to health and wellbeing support.
Access to employee discounts.
Cycle to work scheme. Apprentice salaries increase annually with experience and are reviewed each September, depending on individual performance. Apprentices are also included in Parker Meggitt's bonus scheme, receiving a minimum of 2.5%, which may increase depending on overall company performance.
Who are Parker Meggitt?
Parker Meggitt is a global leader in providing advanced engineering solutions for the aerospace and high-tech industries. They work with aircraft and aeroengine manufacturers, bringing a century of experience and innovation to both commercial and military sectors.
By joining their team, you’ll contribute to their purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.’ A career at Parker Meggitt offers boundless opportunities for professional and personal growth. You’ll work alongside some of the brightest minds in the world, help develop innovative technologies and products, and play a key role in solving the world’s most significant engineering challenges.
We reserve the right to close applications earlier than expected if we receive an exceptionally high volume of submissions. Parker Meggitt encourages interested candidates to apply as soon as possible.
Training
Alongside your day role, you will work to complete your apprenticeship with your external training provider, Inspiro. This will give you the knowledge, training and external approval to do your job effectively.
You can find more information about the apprenticeship via this link: https://www.instituteforapprenticeships.org/apprenticeship-standards/st0071-v1-2
Qualifications required
Qualifications
5 x GCSEs at Grade C/4 or above (or equivalent), including Mathematics and English.
In order to apply, you must:
Not already hold a similar qualification to this programme.
Be at least 16 years old when the apprenticeship begins.
Have the right to work in the UK.
Have been a UK/EU/EAA resident for at least the past three years prior to starting the apprenticeship.
Have completed full-time education before the apprenticeship is due to start.
Skills required
Skills, Knowledge, and Abilities
Ability to understand and follow specific instructions and procedures.
Ability to gather data, compile information, and prepare reports.
Strong verbal and written communication skills.
Excellent customer service orientation.
Well-organised, detail-oriented, and able to multi-task.
Ability to prioritise duties to meet deadlines.
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
Creativity, with the ability to look at problems and provide new perspectives or solutions.
Prospects
What does the future look like?
Upon successful completion of the programme — and subject to performance — you may have the opportunity to move into a permanent role within the team or business area where you completed your apprenticeship.
Qualification / Standard : ST0070 Business administrator
Duration 15 months
Your contracted hours each week throughout your apprenticeship will be 39 hours Monday - Friday.
Location
This role is based at Ansty Park, Coventry. It is recommended that you live within a commutable distance of this location.
Key Responsibilities
Learn the CAM roles and customers: Understand the different Customer Account Representative (CAM) roles at Ansty Park and get to know the customer base.
Manage Salesforce cases: Use Salesforce to track and manage customer orders and inquiries, ensuring everything follows the company's performance guidelines.
Process customer orders: Receive, review, and enter customer orders into the ERP (Enterprise Resource Planning) system for processing.
Prepare quotes: Review part numbers, process quotes for customers, and prioritize orders to provide excellent service.
Use SAP for parts identification: Use SAP (a software for managing parts and orders) to identify parts that can be sold to customers and check lead times. If parts are unusual, follow the necessary steps to gather more information.
Handle out-of-production products: When products are no longer in production, gather all the details needed (e.g., pricing, production lead time) to prepare a quote.
Follow up on quotes: Send quotes to customers and ensure questions are answered until the order is placed or the opportunity is closed.
Be the point of contact: Respond to customer inquiries via Salesforce and serve as the main point of contact for customers’ buyers and supply chain teams.
Escalate issues: If there are difficult issues, refer them to the Senior Customer Account Representative or the Contracts/Pricing team for resolution.
Track customer performance: Monitor and track customer scorecards to ensure Parker Meggitt is meeting the required standards.
Manage customer portals: Keep customer portals updated with the correct prices, quantities, lead times, and contract terms according to the guidelines from Finance, Commercial, and Operations teams.
Use business systems: Work with business systems like CRM, portal management, and workflow tools to speed up the process of handling orders.
Handle complaints: Resolve customer complaints (e.g., warranty, delivery, or quantity issues) in the most efficient and beneficial way for Parker Meggitt.
Collaborate with teams: Work closely with teams like Finance, Operations, Sales, Planning, and Procurement to communicate demand changes, assist with production forecasting, and share important customer information, supporting the Senior Customer Account Representatives.
What's in it for you?
Pension scheme and generous life assurance.
Work laptop provided.
Access to health and wellbeing support.
Access to employee discounts.
Cycle to work scheme. Apprentice salaries increase annually with experience and are reviewed each September, depending on individual performance. Apprentices are also included in Parker Meggitt's bonus scheme, receiving a minimum of 2.5%, which may increase depending on overall company performance.
Who are Parker Meggitt?
Parker Meggitt is a global leader in providing advanced engineering solutions for the aerospace and high-tech industries. They work with aircraft and aeroengine manufacturers, bringing a century of experience and innovation to both commercial and military sectors.
By joining their team, you’ll contribute to their purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.’ A career at Parker Meggitt offers boundless opportunities for professional and personal growth. You’ll work alongside some of the brightest minds in the world, help develop innovative technologies and products, and play a key role in solving the world’s most significant engineering challenges.
We reserve the right to close applications earlier than expected if we receive an exceptionally high volume of submissions. Parker Meggitt encourages interested candidates to apply as soon as possible.
Training
Alongside your day role, you will work to complete your apprenticeship with your external training provider, Inspiro. This will give you the knowledge, training and external approval to do your job effectively.
You can find more information about the apprenticeship via this link: https://www.instituteforapprenticeships.org/apprenticeship-standards/st0071-v1-2
Qualifications required
Qualifications
5 x GCSEs at Grade C/4 or above (or equivalent), including Mathematics and English.
In order to apply, you must:
Not already hold a similar qualification to this programme.
Be at least 16 years old when the apprenticeship begins.
Have the right to work in the UK.
Have been a UK/EU/EAA resident for at least the past three years prior to starting the apprenticeship.
Have completed full-time education before the apprenticeship is due to start.
Skills required
Skills, Knowledge, and Abilities
Ability to understand and follow specific instructions and procedures.
Ability to gather data, compile information, and prepare reports.
Strong verbal and written communication skills.
Excellent customer service orientation.
Well-organised, detail-oriented, and able to multi-task.
Ability to prioritise duties to meet deadlines.
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
Creativity, with the ability to look at problems and provide new perspectives or solutions.
Prospects
What does the future look like?
Upon successful completion of the programme — and subject to performance — you may have the opportunity to move into a permanent role within the team or business area where you completed your apprenticeship.
Qualification / Standard : ST0070 Business administrator
Duration 15 months