Litigation Case Coordinator
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | £25,946 per year |
| Hours: | Full time |
| Closing date: | 02 July 2025 |
| Location: | Bournemouth, Dorset |
| Remote working: | On-site only |
| Company: | South West Water |
| Job type: | Permanent |
| Job reference: |
Summary
We currently have a Litigation Case Coordinator position available for a motivated individual to join our team working in Bournemouth. Joining us on a full-time, permanent basis, you will receive a competitive salary of £25,946 per annum plus excellent benefits.
About the role:
We are looking for a reliable Litigation Case Coordinator who wants to work in a progressive and supportive environment. The role involves providing excellent customer service to our customers who have outstanding debt which will need to be managed through our Litigation and Enforcement processes, deciding on the most appropriate course of action
What you will be doing:
Taking ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers
Showing initiative in offering a bespoke service and SWW (South West Water)/BW (Bournemouth Water) offerings based on customers individual circumstances
Developing a comprehensive grasp of disengaged customer’s circumstances to enable an appropriate payment arrangement and affordability plan to be agreed, or to highlight the ramifications of non-payment
Solving the customer’s initial query and identifying future problems whilst proactively identifying any future benefits or requirements the customer might have
Sharing insights with peers and management. With alignment to our company values, promote a collaborative approach to continuously improving our customer service experience
Working will involve incoming and outbound telephone contacts, written correspondence, non-contact administration and representing the Client in contact with third parties and customer representatives and maintaining accurate records of contact with customers utilising our CRM system
Managing individual customer cases using appropriate Litigation and Enforcement strategies to maximise debt collection whilst adhering to Court process
What we are looking for:
Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
Excellent communication skills, including:
Able to lead discussions
Communicates confidence through positive language making own decisions (where necessary) via the telephone
Strong negotiation and reasoning skills
Evidence you can work under pressure ensuring that strict timelines/deadlines are achieved
Open and honest demeanour, sincerity whilst remaining tactful
Friendly and socially confident, with a willingness to engage with others
Confidence to direct and manage a call through to resolution
Forward thinker who shows initiative and takes ownership
Advocate of Innovation
About the role:
We are looking for a reliable Litigation Case Coordinator who wants to work in a progressive and supportive environment. The role involves providing excellent customer service to our customers who have outstanding debt which will need to be managed through our Litigation and Enforcement processes, deciding on the most appropriate course of action
What you will be doing:
Taking ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers
Showing initiative in offering a bespoke service and SWW (South West Water)/BW (Bournemouth Water) offerings based on customers individual circumstances
Developing a comprehensive grasp of disengaged customer’s circumstances to enable an appropriate payment arrangement and affordability plan to be agreed, or to highlight the ramifications of non-payment
Solving the customer’s initial query and identifying future problems whilst proactively identifying any future benefits or requirements the customer might have
Sharing insights with peers and management. With alignment to our company values, promote a collaborative approach to continuously improving our customer service experience
Working will involve incoming and outbound telephone contacts, written correspondence, non-contact administration and representing the Client in contact with third parties and customer representatives and maintaining accurate records of contact with customers utilising our CRM system
Managing individual customer cases using appropriate Litigation and Enforcement strategies to maximise debt collection whilst adhering to Court process
What we are looking for:
Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
Excellent communication skills, including:
Able to lead discussions
Communicates confidence through positive language making own decisions (where necessary) via the telephone
Strong negotiation and reasoning skills
Evidence you can work under pressure ensuring that strict timelines/deadlines are achieved
Open and honest demeanour, sincerity whilst remaining tactful
Friendly and socially confident, with a willingness to engage with others
Confidence to direct and manage a call through to resolution
Forward thinker who shows initiative and takes ownership
Advocate of Innovation
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.