Business Support Administrator
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | £12.21 to £12.5 per hour |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | CW95AA |
| Remote working: | On-site only |
| Company: | KPI RECRUITING LTD |
| Job type: | Permanent |
| Job reference: | ECBUSINESSADMIN-30266 |
Summary
CUSTOMER SERVICE ADMINISTRATOR
NORTHWICH
8.30 - 4.30 MONDAY - FRIDAY *** NO WEEKEND WORK***
£12.21 - 12.56PH
PERMANENT
Are you passionate about delivering exceptional customer service and enjoy solving problems over the phone? We’re looking for a proactive, detail-oriented Customer Service Advisor to join my clients' dynamic team.
What You Will Do:As a key member of our team, your main responsibility will be to ensure customer queries are resolved effectively, efficiently, and with care. Your day-to-day duties will include:
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Handling incoming calls promptly, identifying the caller and their needs, and providing accurate, policy-aligned resolutions.
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Delivering outstanding service via telephone and email, always aiming for first-time resolution and customer satisfaction.
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Returning voicemail messages daily, ensuring no query is left unanswered.
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Proactively following up with customers and training providers weekly to resolve outstanding queries and update contact details.
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Performing quality checks by proofreading cards before issuance and conducting follow-up satisfaction checks with at least 5 customers weekly.
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Supporting training providers with expiring packs, ensuring timely action despite automated notifications.
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Ensuring fast, accurate registration production, maintaining a 48-hour turnaround in line with training guides and procedures.
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Maintaining excellent communication skills and accuracy in all interactions and documentation.
What We’re Looking For:
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Previous experience in a customer service or call centre environment (desirable)
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Excellent telephone manner and written communication skills
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High attention to detail and organisational skills
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Ability to work independently and meet daily targets
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Comfortable working with databases and internal systems
What We Offer:
• A supportive team environment
Opportunities for training and professional development
Competitive salary and benefits package
The chance to make a real impact on customer experience
• 32 Days Holiday (Including bank holidays + your birthday)
• Free Parking
• Company social events
Call Lily on 01270 589 943 or Email lilyj@kpir.co.uk
INDCOM