Service Charge Analyst - Human Resources
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | £21.92 to £28.04 per hour |
| Additional salary information: | PAYE: £21.92 per hour Limited/Umbrella: £28.04 per hour |
| Hours: | Full time |
| Closing date: | 25 June 2025 |
| Location: | Sittingbourne, Kent |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Temporary |
| Job reference: | 8484 |
Summary
Neway is seeking a Service Charge Analyst to join our client based with Southern Housing.
This role is starting asap, working Mon to Fri 35 hours a week, initially for a 3 month contract is likely to be extended
Purpose of your role
Reporting to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.
The location
You’ll be based at one of our main offices in either Croydon or Sittingbourne, with the option for working in a hybrid way, 3 days in the office (Tues/Wed/Thurs) and 2 days working from home (Mon & Fri)
Main Area of Responsibility
• Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases
• Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
• Preparing service charge information and supporting evidence for First Tier Tribunal and attend if required • Identifying and acting on areas for improvement in the calculation of service charges and supplying of information to residents
• Sharing knowledge and working collaboratively with the team to create greater resilience across service charge setting activities
Skills, knowledge & experience
Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to meet deadlines • Experience of working with councillors, the wider community, and other external partners
• Excellent communication skills (written and oral)
• Excellent financial and numerical skills
• Excellent customer service skills
This role is starting asap, working Mon to Fri 35 hours a week, initially for a 3 month contract is likely to be extended
Purpose of your role
Reporting to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.
The location
You’ll be based at one of our main offices in either Croydon or Sittingbourne, with the option for working in a hybrid way, 3 days in the office (Tues/Wed/Thurs) and 2 days working from home (Mon & Fri)
Main Area of Responsibility
• Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases
• Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
• Preparing service charge information and supporting evidence for First Tier Tribunal and attend if required • Identifying and acting on areas for improvement in the calculation of service charges and supplying of information to residents
• Sharing knowledge and working collaboratively with the team to create greater resilience across service charge setting activities
Skills, knowledge & experience
Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to meet deadlines • Experience of working with councillors, the wider community, and other external partners
• Excellent communication skills (written and oral)
• Excellent financial and numerical skills
• Excellent customer service skills