Income Collection Officer
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £31,770 to £34,000 per year |
| Hours: | Full time |
| Closing date: | 30 June 2025 |
| Location: | St. Albans, Hertfordshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | St Albans Council |
| Job type: | Temporary |
| Job reference: | P2383 |
Summary
Housing Income Collection Officer (Fixed Term Contract)
£31,773 up to £34,072 inclusive annual salary + up to 19.7% employer pension contribution
12 Months Fixed Term, full-time (37 hours pw)
Flexible working options (including hybrid)
Job Ref: P2383
About the role
This post is responsible for maximising income collection for the Council for garages, recharges, former tenant arrears and any other debts as needed. Working within the Tenant Services team you will contribute positively to the delivery of a high-quality customer focused service and also work closely with other teams across the department e.g. Asset Management.
The postholder will primarily be responsible for monitoring and maintaining garage accounts and maximising the collection of other debts within the tenancy services team.
About you
You should be educated to GSCE level with grades A-C in Maths and English and have high quality verbal and written communication skills and experience of working with a range of client groups within the community. Working knowledge of Housing, landlord and tenant legislation, regulations, standards and core disciplines of work area is essential for this role. Experience of rent collection and arrears recovery is desirable as is demonstrable experience and commitment to tenant involvement and empowerment.
You must be an excellent communicator, be literate and ideally be able to use a range of Microsoft Office products and work specific software packages. There is a requirement for you to also be available as part of the council’s emergency planning arrangements subject to service requirements
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
• 26.5 days basic annual leave (increasing with service) + bank holidays.
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
Additional Information
• Disability Confident - We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post
• Disclosure Checks - This post is subject to a Basic Disclosure Check
• English Fluency - The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
For an informal discussion, please contact Lina Clifford, Housing Income Team Leader on 01727 819317.
To apply
• Please select the apply button on the vacancy and follow the steps below:
• Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
• Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.
Closing date for applications: 30 June 2025
Interviews are scheduled for w/c: 7 July 2025
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
£31,773 up to £34,072 inclusive annual salary + up to 19.7% employer pension contribution
12 Months Fixed Term, full-time (37 hours pw)
Flexible working options (including hybrid)
Job Ref: P2383
About the role
This post is responsible for maximising income collection for the Council for garages, recharges, former tenant arrears and any other debts as needed. Working within the Tenant Services team you will contribute positively to the delivery of a high-quality customer focused service and also work closely with other teams across the department e.g. Asset Management.
The postholder will primarily be responsible for monitoring and maintaining garage accounts and maximising the collection of other debts within the tenancy services team.
About you
You should be educated to GSCE level with grades A-C in Maths and English and have high quality verbal and written communication skills and experience of working with a range of client groups within the community. Working knowledge of Housing, landlord and tenant legislation, regulations, standards and core disciplines of work area is essential for this role. Experience of rent collection and arrears recovery is desirable as is demonstrable experience and commitment to tenant involvement and empowerment.
You must be an excellent communicator, be literate and ideally be able to use a range of Microsoft Office products and work specific software packages. There is a requirement for you to also be available as part of the council’s emergency planning arrangements subject to service requirements
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
• 26.5 days basic annual leave (increasing with service) + bank holidays.
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
Additional Information
• Disability Confident - We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post
• Disclosure Checks - This post is subject to a Basic Disclosure Check
• English Fluency - The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
For an informal discussion, please contact Lina Clifford, Housing Income Team Leader on 01727 819317.
To apply
• Please select the apply button on the vacancy and follow the steps below:
• Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
• Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.
Closing date for applications: 30 June 2025
Interviews are scheduled for w/c: 7 July 2025
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.