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Public Insight Adviser
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £17,305 to £19,686 per year, pro rata |
| Hours: | Part time |
| Closing date: | 22 June 2025 |
| Location: | Newcastle Upon Tyne, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Northumbria Police |
| Job type: | Temporary |
| Job reference: |
Summary
Salary: Band 8, £34,611 – £39,372 per annum (£17,305 – £19,686 pro rata)
Location: Agile, Middle Engine Lane Police Station and homeworking
Hours/Contract: 18.5 hours per week, fixed term for 12 months
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Corporate Department as a Public Insight Adviser.
As a Public Insight Adviser, you will deliver technical and analytical services that provide deep insights into the experiences and perceptions of service users, local communities, and the force, driving service improvements and fostering positive community relations. You will collect and analyse data to uncover trends, create comprehensive reports with actionable recommendations, and collaborate with stakeholders to integrate diverse perspectives into decision-making processes.
Your role will involve evaluating new data, consulting with stakeholders, adapting strategies based on new insights, and implementing changes to enhance service outcomes. Your blend of technical expertise, analytical thinking, and strong interpersonal skills will be essential in achieving these goals.
What you’ll do
- Manage and coordinate the day-to-day activities of public insight staff, ensuring workloads are effectively managed and deadlines and targets are met.
- Implement standards and protocols for the Contact Unit through quality checks on completed interview records and data input, identifying patterns and trends to ensure reliability and accuracy of data collection.
- Support the development, design, implementation, piloting, and review of telephone and online survey questionnaires to meet the needs of service users, the public, partners, and the Force.
- Provide advice and guidance to senior managers and staff in relation to research techniques that ensure appropriate data collection and analysis to meet the aims and objectives of the research.
- Use qualitative and quantitative approaches to plan and deliver research solutions that are relevant to the force’s needs and drive service improvements.
What you’ll bring
- Educated to degree level (or equivalent professional experience in a similar role).
- Strong analytical skills, with the ability to identify themes, trends and issues.
- Technical competencies in a range of analytical software (e.g. Microsoft Excel, BI products) to design and build user friendly, informative performance products to inform decision making and performance discussions
- High level of planning and organising.
- Excellent data-led problem solving skills with the ability to identify areas of risk and improvement.
- Experience in accessing, interrogating and utilising multiple data sources and systems.
- Proven, outstanding verbal and written communication skills. Able to present information effectively and with impact.
- Experience of working in a fast paced, performance environment.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Public Insight Adviser with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a fixed term role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Location: Agile, Middle Engine Lane Police Station and homeworking
Hours/Contract: 18.5 hours per week, fixed term for 12 months
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Corporate Department as a Public Insight Adviser.
As a Public Insight Adviser, you will deliver technical and analytical services that provide deep insights into the experiences and perceptions of service users, local communities, and the force, driving service improvements and fostering positive community relations. You will collect and analyse data to uncover trends, create comprehensive reports with actionable recommendations, and collaborate with stakeholders to integrate diverse perspectives into decision-making processes.
Your role will involve evaluating new data, consulting with stakeholders, adapting strategies based on new insights, and implementing changes to enhance service outcomes. Your blend of technical expertise, analytical thinking, and strong interpersonal skills will be essential in achieving these goals.
What you’ll do
- Manage and coordinate the day-to-day activities of public insight staff, ensuring workloads are effectively managed and deadlines and targets are met.
- Implement standards and protocols for the Contact Unit through quality checks on completed interview records and data input, identifying patterns and trends to ensure reliability and accuracy of data collection.
- Support the development, design, implementation, piloting, and review of telephone and online survey questionnaires to meet the needs of service users, the public, partners, and the Force.
- Provide advice and guidance to senior managers and staff in relation to research techniques that ensure appropriate data collection and analysis to meet the aims and objectives of the research.
- Use qualitative and quantitative approaches to plan and deliver research solutions that are relevant to the force’s needs and drive service improvements.
What you’ll bring
- Educated to degree level (or equivalent professional experience in a similar role).
- Strong analytical skills, with the ability to identify themes, trends and issues.
- Technical competencies in a range of analytical software (e.g. Microsoft Excel, BI products) to design and build user friendly, informative performance products to inform decision making and performance discussions
- High level of planning and organising.
- Excellent data-led problem solving skills with the ability to identify areas of risk and improvement.
- Experience in accessing, interrogating and utilising multiple data sources and systems.
- Proven, outstanding verbal and written communication skills. Able to present information effectively and with impact.
- Experience of working in a fast paced, performance environment.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Public Insight Adviser with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a fixed term role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.