Revenues and Inspection Officer
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £32,115 to £34,314 per year |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Ipswich, Suffolk |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Ipswich Borough Council |
| Job type: | Permanent |
| Job reference: | REQ01008 |
Summary
An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.
Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.
You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.
2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field
Up to date knowledge of Revenues legislation or experience within a similar field
Experience of billing and collecting debts
Ability to organise, prioritise, analyse and work on your own initiative
Ability to approach work flexibly with a can-do attitude
Good communication skills and a strong customer focus
Experience of using Revenues and Benefits software systems is desirable
Hours of work are 37 per week, Monday to Friday. This is a hybrid working role (1 day per week minimum working in the office).
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Kieran Kingston-Miles on 01473 432690 or via email kieran.kingstonmiles@ipswich.gov.uk or Laura Pizzey on 01473 433818 or via email laura.pizzey@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be an interview in person. Interviews will be held week commencing 28th July 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CV’s are not accepted.
Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.
You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.
2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field
Up to date knowledge of Revenues legislation or experience within a similar field
Experience of billing and collecting debts
Ability to organise, prioritise, analyse and work on your own initiative
Ability to approach work flexibly with a can-do attitude
Good communication skills and a strong customer focus
Experience of using Revenues and Benefits software systems is desirable
Hours of work are 37 per week, Monday to Friday. This is a hybrid working role (1 day per week minimum working in the office).
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Kieran Kingston-Miles on 01473 432690 or via email kieran.kingstonmiles@ipswich.gov.uk or Laura Pizzey on 01473 433818 or via email laura.pizzey@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be an interview in person. Interviews will be held week commencing 28th July 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CV’s are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.