Policy Lab - Senior User Researcher
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £60,300 to £70,730 per year |
| Additional salary information: | National Min £60,300 Max £66,330 London Min £64,300 Max £70,730 New entrants to the Civil Service will start their role on the salary band minimum: £60,300 for National Roles. £64,300 for London Roles. Recruitment Retention Allowance (RRA): Up to £6,0 |
| Hours: | Full time |
| Closing date: | 30 June 2025 |
| Location: | Sheffield |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 411161/4 |
Summary
Team members have specialised knowledge and a calling to build on it. We want the best people to come to the Home Office and work in the diverse roles and communities they’re passionate about. This is how we produce exceptional outcomes.
The Home Office Policy and Innovation Lab (CoLab) is a creative team of designers and researchers, that work closely with policy and operations teams from across the Home Office to bring user-centred and explorative approaches to policy making.
CoLab works in policy spaces that require a deeper understanding of service users, like how we can improve the experiences of asylum seekers in the UK or how we can improve users’ experiences of the passport system.
We’re looking for a Senior User Researcher to help us deliver impactful policies in the Migration and Borders area, which spans asylum, border security, visas and immigration and passports.
As a Senior User Researcher, you’ll work on challenging problems that require an understanding of complex services and systems, as well as the wider context they sit within. You’ll be confident working in a fast-paced environment as part of a multi-disciplinary team, and adept at gathering and using evidence to inform design decisions and measure policy and service outcomes.
You’ll work closely with service designers and policy professionals, with access to a range of other specialist skillsets when required.
What you will do
Your main day to day responsibilities will be:
- Leading the planning, design and execution of user research to understand user needs and behaviours and inform the design and development of government policy and services.
- Facilitating activities that help teams and stakeholders understand the problem space and assess the implication of policy decisions.
- Engaging with senior stakeholders and presenting project findings and related recommendations to senior decision makers across government.
- Identifying and evidencing opportunities to improve existing policies and services.
- Creating compelling policy and service solutions, in collaboration with designers, by drawing on findings from user research, data patterns, policy and operational intent and technical architecture.
- Leading other user researchers within the team, mentoring and up-skilling researchers and supporting the growth and development of the team.
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