Senior Customer Service Executive
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £25,350 to £29,000 per year |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Colne, Lancashire |
| Remote working: | On-site only |
| Company: | Ace Personnel Recruitment |
| Job type: | Permanent |
| Job reference: |
Summary
Senior Customer Service Executive
We’re looking for a proactive, experienced Senior Customer Service Executive who thrives on helping people. You’ll handle everything from daily customer enquiries to problem-solving when things go wrong, turning issues into positive outcomes. You’ll need a calm head, a friendly tone, and a natural ability to multi-task and prioritise.
Requirements
• Previous customer service experience, ideally in e-commerce (but not essential)
• Strong communicator — clear, warm, and professional in tone
• Outstanding communication skills — both written and verbal
• High attention to detail, particularly in spelling and grammar
• Excellent organisational and decision-making skills
• IT Literate
• Quick to learn systems and confident with everyday tech tools
• Organised and able to manage multiple priorities
• Friendly, down-to-earth, and genuinely enjoys helping people
• Interest in textiles, sewing or handmade products is a bonus, but not essential
• Handle escalated queries or complaints with empathy and efficiency
• Manage returns and the damaged stock process with suppliers
Monday to Friday 9.00am to 5.00pm
We’re looking for a proactive, experienced Senior Customer Service Executive who thrives on helping people. You’ll handle everything from daily customer enquiries to problem-solving when things go wrong, turning issues into positive outcomes. You’ll need a calm head, a friendly tone, and a natural ability to multi-task and prioritise.
Requirements
• Previous customer service experience, ideally in e-commerce (but not essential)
• Strong communicator — clear, warm, and professional in tone
• Outstanding communication skills — both written and verbal
• High attention to detail, particularly in spelling and grammar
• Excellent organisational and decision-making skills
• IT Literate
• Quick to learn systems and confident with everyday tech tools
• Organised and able to manage multiple priorities
• Friendly, down-to-earth, and genuinely enjoys helping people
• Interest in textiles, sewing or handmade products is a bonus, but not essential
• Handle escalated queries or complaints with empathy and efficiency
• Manage returns and the damaged stock process with suppliers
Monday to Friday 9.00am to 5.00pm