Senior Customer Service Executive
| Dyddiad hysbysebu: | 17 Mehefin 2025 |
|---|---|
| Cyflog: | £25,350 i £29,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Gorffennaf 2025 |
| Lleoliad: | Colne, Lancashire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ace Personnel Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Senior Customer Service Executive
We’re looking for a proactive, experienced Senior Customer Service Executive who thrives on helping people. You’ll handle everything from daily customer enquiries to problem-solving when things go wrong, turning issues into positive outcomes. You’ll need a calm head, a friendly tone, and a natural ability to multi-task and prioritise.
Requirements
• Previous customer service experience, ideally in e-commerce (but not essential)
• Strong communicator — clear, warm, and professional in tone
• Outstanding communication skills — both written and verbal
• High attention to detail, particularly in spelling and grammar
• Excellent organisational and decision-making skills
• IT Literate
• Quick to learn systems and confident with everyday tech tools
• Organised and able to manage multiple priorities
• Friendly, down-to-earth, and genuinely enjoys helping people
• Interest in textiles, sewing or handmade products is a bonus, but not essential
• Handle escalated queries or complaints with empathy and efficiency
• Manage returns and the damaged stock process with suppliers
Monday to Friday 9.00am to 5.00pm
We’re looking for a proactive, experienced Senior Customer Service Executive who thrives on helping people. You’ll handle everything from daily customer enquiries to problem-solving when things go wrong, turning issues into positive outcomes. You’ll need a calm head, a friendly tone, and a natural ability to multi-task and prioritise.
Requirements
• Previous customer service experience, ideally in e-commerce (but not essential)
• Strong communicator — clear, warm, and professional in tone
• Outstanding communication skills — both written and verbal
• High attention to detail, particularly in spelling and grammar
• Excellent organisational and decision-making skills
• IT Literate
• Quick to learn systems and confident with everyday tech tools
• Organised and able to manage multiple priorities
• Friendly, down-to-earth, and genuinely enjoys helping people
• Interest in textiles, sewing or handmade products is a bonus, but not essential
• Handle escalated queries or complaints with empathy and efficiency
• Manage returns and the damaged stock process with suppliers
Monday to Friday 9.00am to 5.00pm