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Referral coordinator/senior administrator
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £31,081.00 to £33,665.00 per year |
| Additional salary information: | £31081.00 - £33665.00 a year |
| Hours: | Full time |
| Closing date: | 30 June 2025 |
| Location: | Croydon, CR0 1FE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9334-25-0564 |
Summary
(a) To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post; having access to team members' outlook calendars.(b) To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.(c) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.(d) Ability to work in an unpredictable pattern, dealing with frequent interruptions.(e) Organise the booking of interpreters and translation of correspondence, where appropriate.(f) To arrange appointments and meetings on behalf of all team members as required.(g) Attend meetings and produce minutes.(h) Make travel arrangements for the team when required.(i) Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.(j) To add referrals to the Trust patient database within 24 hours of receipt.3(k) Trace patient NHS details via the National Tracing System(l) Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.(m) Monitor and update operational data quality information proactively to ensure targets and standards are met.(n) In conjunction with the clinical team, monitor and maintain accurate waiting lists.(o) To contribute to the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.(p) To participate in the preparation of PPI events, conferences and projects.(q) Managing petty cash, when required.(r) Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trust policies.(s) To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.