Referral coordinator/senior administrator | South London and Maudsley NHS Foundation Trust
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £31,081 - £33,665 Per annum inclusive of HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Gorffennaf 2025 |
| Lleoliad: | Croydon, CR0 1FE |
| Cwmni: | South London and Maudsley NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7269548/334-NCL-7269548 |
Crynodeb
The post-holder will be responsible for the provision of a high quality, effective and well-organised administrative and secretarial service to the Assessment and Liaison Team. The post-holder will be expected to work on his/her own initiative and as part of a team. Communications and Working Relationships: Lead Community Practitioner Daily Business Manager Daily Administration Team Daily Multidisciplinary Team Daily Service Users/Carers/General Public Regularly Estates and Facilities Team As necessary Finance Department As necessary GPs and other agencies As necessary Other Teams/Departments/Wards As necessary Head of Pathway As necessary
(a) To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post; having access to team members' outlook calendars.
(b) To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
(c) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
(d) Ability to work in an unpredictable pattern, dealing with frequent interruptions.
(e) Organise the booking of interpreters and translation of correspondence, where appropriate.
(f) To arrange appointments and meetings on behalf of all team members as required.
Benefits:
Some of our benefits are highlighted here:
· Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
· Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
· Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
· NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
· Counselling services
· Wellbeing events
· Long service awards
· Cycle to work scheme
· Season ticket loan
We look forward to receiving your application.
(a) To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post; having access to team members' outlook calendars.
(b) To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
(c) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
(d) Ability to work in an unpredictable pattern, dealing with frequent interruptions.
(e) Organise the booking of interpreters and translation of correspondence, where appropriate.
(f) To arrange appointments and meetings on behalf of all team members as required.
(g) Attend meetings and produce minutes.
(h) Make travel arrangements for the team when required.
(i) Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
(j) To add referrals to the Trust patient database within 24 hours of receipt.
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(k) Trace patient NHS details via the National Tracing System
(l) Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
(m) Monitor and update operational data quality information proactively to ensure targets and standards are met.
(n) In conjunction with the clinical team, monitor and maintain accurate waiting lists.
(o) To contribute to the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.
(p) To participate in the preparation of PPI events, conferences and projects.
(q) Managing petty cash, when required.
(r) Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trust policies.
(s) To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
This advert closes on Monday 30 Jun 2025