Housing Triage and Needs Officer
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £28,163 to £30,060 per year |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | Trowbridge, Wiltshire |
| Remote working: | On-site only |
| Company: | Wiltshire Council |
| Job type: | Temporary |
| Job reference: | 4959 |
Summary
Salary: £28,163 - £30,060
Hours per week: 37 hours
Temporary/Fixed term: 2 years
Interview date: Week commencing Monday 23 June 2025
Housing - Empowering Housing Solutions for All in Wiltshire
Our Housing Solutions team ensures that customers can access housing advice and support if they’re in housing need or are homeless. The aim is to help people in housing need find suitable and affordable housing.
In this crucial role, as a Housing Triage and Needs Officer, you will provide housing advice by telephone, in writing, and assess housing needs for the council's Housing Register.
The council has a statutory responsibility to have a housing allocations scheme, and you will issue formal decisions about people’s housing needs. You will ensure that the council operates fairly and lawfully in its decision-making. The council has a high demand for social housing, with many homes advertised in its choice-based lettings scheme attracting over 200 bids as market housing remains beyond the reach of many in housing need.
We are looking for someone who is highly empathetic, agile, customer-focused, and able to work in a trauma-informed way. You will be able to quickly weigh situations up, give person-centred advice, make appropriate inquiries, and think clearly in the abstract about housing problems and housing needs. You will be able to communicate complex information in an easily understandable way and draft letters to communicate the council’s legal decisions, whilst maintaining good working relationships with customers. Candidates with experience in similar environments and transferable skills will be considered.
Be the change you want today, advise and support those in your community in unsuitable housing, and empower them to improve their housing prospects through applying for this role and securing your future.
Hours per week: 37 hours
Temporary/Fixed term: 2 years
Interview date: Week commencing Monday 23 June 2025
Housing - Empowering Housing Solutions for All in Wiltshire
Our Housing Solutions team ensures that customers can access housing advice and support if they’re in housing need or are homeless. The aim is to help people in housing need find suitable and affordable housing.
In this crucial role, as a Housing Triage and Needs Officer, you will provide housing advice by telephone, in writing, and assess housing needs for the council's Housing Register.
The council has a statutory responsibility to have a housing allocations scheme, and you will issue formal decisions about people’s housing needs. You will ensure that the council operates fairly and lawfully in its decision-making. The council has a high demand for social housing, with many homes advertised in its choice-based lettings scheme attracting over 200 bids as market housing remains beyond the reach of many in housing need.
We are looking for someone who is highly empathetic, agile, customer-focused, and able to work in a trauma-informed way. You will be able to quickly weigh situations up, give person-centred advice, make appropriate inquiries, and think clearly in the abstract about housing problems and housing needs. You will be able to communicate complex information in an easily understandable way and draft letters to communicate the council’s legal decisions, whilst maintaining good working relationships with customers. Candidates with experience in similar environments and transferable skills will be considered.
Be the change you want today, advise and support those in your community in unsuitable housing, and empower them to improve their housing prospects through applying for this role and securing your future.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.