Customer Service Representative
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 15 July 2025 |
| Location: | LE9 8EY |
| Remote working: | On-site only |
| Company: | Ambitions Personnel |
| Job type: | Permanent |
| Job reference: | RB/RLB-155002 |
Summary
Job Title: Customer Service Representative
Location: Barwell, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday, 8:30 am to 5:00 pm
About Us:
We are recruiting for a leading company established in 2002, known for delivering high-quality, efficient, and environmentally responsible solutions. Operating globally with over 900 employees, we pride ourselves on innovation and a dynamic business approach.
Role Overview:
We are looking for a motivated and self-driven Customer Service Representative to join our team in Barwell. This is a fantastic opportunity for someone new to customer service who wants to develop their skills within a print environment. You will play a vital role in supporting our customers and ensuring smooth day-to-day operations.
Key Responsibilities:
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Act as the primary point of contact for customers, handling inquiries and processing orders promptly.
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Prioritise and manage customer orders received through phone, email, and other channels efficiently.
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Investigate and resolve customer complaints professionally and swiftly, including issues related to late deliveries, incorrect orders, or product faults.
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Complete daily data entry tasks and manage weekly stock sheets to maintain accurate records.
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Collaborate closely with internal teams and Key Account Managers to meet targets and fulfil customer needs.
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Maintain detailed customer service records to track interactions, orders, and issue resolutions.
Required Skills & Experience:
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No previous customer service experience required — comprehensive training will be provided.
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Excellent verbal and written communication skills for engaging effectively with customers and colleagues.
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Strong organisational skills with the ability to manage multiple tasks in a fast-paced, deadline-driven environment.
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A patient, empathetic, and solution-focused approach to problem-solving.
Would also suit
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Customer Advisor
Print & packaging
MAN1
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