Customer Service Administrator
| Posting date: | 14 June 2025 |
|---|---|
| Salary: | £15.00 per hour |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | WV107PD |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | WV449809 |
Summary
The Best Connection are currently recruiting for a Service Department Administrator for our client based in Coven, Wolverhampton.
Working Hours
Monday - Friday, 8:00am - 5:00pm. (Full time)
Payrate: £15.00 per hour
Job Overview
Perform all administration duties to ensure the smooth, efficient running of our Service Department.
To ensure all paperwork, relating primarily to the maintenance and service of Commercial Vehicles, is collated, managed, and distributed in a professional and expedient manner, and to ensure that all enquiries are dealt with promptly and followed up on, as necessary.
Finally, assisting with vehicle breakdown reports and managing them promptly to ensure there is minimum down time for our customers.
Responsibilities and Duties
- Engage with the client base regarding all aspects of Commercial Vehicle maintenance administration.
- Respond to email and phone enquiries in a professional manner.
- Populate and report on breakdown data, using Excel & PowerPoint
- Ensure paperwork is completed and filed for all service, repair, and maintenance activities.
- Process all Commercial Vehicle compliance paperwork and documentation in our hire IT systems - including notifications to customers.
- Assist the breakdown coordination team to enable excellent levels of customer service to be offered to our client base.
- Parts distribution, package, and dispatch.
- Raise and distribute damage recharge invoices to customers.
- Enter damage recharge information on customer portals.
- Liaise with client base to ensure internal and external damage recharge process is followed.
Experience/Skills
- Commercial Vehicle Maintenance and Service experience, knowledge, and understanding Is preferred.
- Excellent customer communications skills, both written and verbal.
- Effective administration and organizational skills with strict attention to detail and accuracy.
- Ability to work closely within a small team, supporting colleagues on a day-day basis.
- Strong Computer skills.
- Proficient Microsoft Office user, especially Excel.
- Ability to work efficiently under pressure.
- Ability to work with Company processes and procedures in mind.
Benefits of working for TBC can also be included when applicable: On-going assignments Holiday entitlement Personal accident insurance Excellent rates of pay Overtime On-line payslips Pension provision
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
All vacancies are available and correct at the time of posting. Some details may be subject to change.
Working Hours
Monday - Friday, 8:00am - 5:00pm. (Full time)
Payrate: £15.00 per hour
Job Overview
Perform all administration duties to ensure the smooth, efficient running of our Service Department.
To ensure all paperwork, relating primarily to the maintenance and service of Commercial Vehicles, is collated, managed, and distributed in a professional and expedient manner, and to ensure that all enquiries are dealt with promptly and followed up on, as necessary.
Finally, assisting with vehicle breakdown reports and managing them promptly to ensure there is minimum down time for our customers.
Responsibilities and Duties
- Engage with the client base regarding all aspects of Commercial Vehicle maintenance administration.
- Respond to email and phone enquiries in a professional manner.
- Populate and report on breakdown data, using Excel & PowerPoint
- Ensure paperwork is completed and filed for all service, repair, and maintenance activities.
- Process all Commercial Vehicle compliance paperwork and documentation in our hire IT systems - including notifications to customers.
- Assist the breakdown coordination team to enable excellent levels of customer service to be offered to our client base.
- Parts distribution, package, and dispatch.
- Raise and distribute damage recharge invoices to customers.
- Enter damage recharge information on customer portals.
- Liaise with client base to ensure internal and external damage recharge process is followed.
Experience/Skills
- Commercial Vehicle Maintenance and Service experience, knowledge, and understanding Is preferred.
- Excellent customer communications skills, both written and verbal.
- Effective administration and organizational skills with strict attention to detail and accuracy.
- Ability to work closely within a small team, supporting colleagues on a day-day basis.
- Strong Computer skills.
- Proficient Microsoft Office user, especially Excel.
- Ability to work efficiently under pressure.
- Ability to work with Company processes and procedures in mind.
Benefits of working for TBC can also be included when applicable: On-going assignments Holiday entitlement Personal accident insurance Excellent rates of pay Overtime On-line payslips Pension provision
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
All vacancies are available and correct at the time of posting. Some details may be subject to change.