Senior receptionist/ Administrator
| Posting date: | 14 June 2025 |
|---|---|
| Salary: | £13.00 to £18.00 per hour |
| Additional salary information: | £13.00 - £18.00 an hour |
| Hours: | Full time |
| Closing date: | 01 July 2025 |
| Location: | Edmonton, N9 7HD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3092-25-0003 |
Summary
Reception Duties: Greet and assist patients. Manage appointment bookings, cancellations, and queries using the clinical system. Process incoming and outgoing communications including emails, letters, and prescriptions. Handle patient requests for medical information in line with data protection and confidentiality guidelines. Support clinical staff with administrative tasks as required. Ensure the reception area is clean, organised, and welcoming. Team Leadership & Support: Act as the first point of contact for reception staff queries or concerns. Organise and lead team meetings or briefings as needed. Assist in training and onboarding of new reception staff. Monitor performance and provide informal coaching to help staff meet expectations. Promote a positive team culture and encourage collaboration and mutual respect. HR & Staff Support: Support the Practice Manager with maintaining staff records, including absence, sickness, training, and annual leave logs. Assist with the recruitment process (posting adverts, scheduling interviews, preparing induction packs). Coordinate mandatory training and appraisals by sending reminders and updating training logs. Support staff wellbeing initiatives and help address concerns around workload, stress, or conflict, escalating where appropriate. Help ensure compliance with employment law and HR policies. Contribute to the development of policies and procedures that support staff welfare and retention.