ED Receptionist
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | £30,039.00 to £31,088.00 per year |
| Additional salary information: | £30039.00 - £31088.00 a year |
| Hours: | Full time |
| Closing date: | 26 June 2025 |
| Location: | London, N19 5NF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9220-25-0423 |
Summary
Job Summary Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients. Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department. Key Relationships The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders: Service Manager Administration Manager Senior Support Officers Emergency Department Matron(s) Emergency Department Nurses Emergency Department Consultants General Practitioners Administrative colleagues in other clinical service areas Main Duties The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas. Reception Registering and greeting patients on arrival Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital. Deal with queries face to face, on the telephone or via fax Ordering notes for patient admission, for doctor's perusal and soft tissue clinic. Scanning of CAS Cards and LAS PRF documentation. Ensuring accurate data entry of patient data on all systems Amend patient and GP details as required Clerking Clinical Decision Unit (CDU) discharge Book appointments for fracture clinic and soft tissue clinic Logging all IT issues and notifying Senior Administration colleagues log number(s) Majors To provide administrative support to all clinical staff on duty To register all ambulance patients attending the department, including checking their demographics and updating this information using the Trust IT system (Medway). To ensure that patient observations are recorded accurately on the system within 15 minutes of all ambulance patients arriving in the department. Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital. Book transportation as instructed by clinical colleague. Special Conditions Emergency Department Receptionists will work on a rota which supports the department 24 hours per day, 365 days per year. It is an expectation for all staff to work a range of shift patterns to support the needs of the service. Shifts will include days, evenings, nights and weekends. Emergency Department Receptionists are expected to undertake any additional clerical duties as advised by the Administration or Service Manager To be available for major incidents if required This job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. It will be subject to periodic review and change in line with service needs. Staff will be expected to be available to work bank holidays