12598 - Computing Officer - IT Support Analyst
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £29,179 to £33,482 per year |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Edinburgh, Scotland |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | University of Edinburgh |
| Job type: | Permanent |
| Job reference: | 12598 |
Summary
Grade UE05: £29,179 - £33,482 per annum + 15% uplift for shift work
Information Services Group
Full-time: 35 hours per week
Open-ended (permanent)
This is an exciting opportunity to join an IT support team in a fast moving environment within a world leading University. We are looking for a Computing Officer to join our team who is able to provide front line support for a broad range of IT services used in teaching, research and within University libraries.
The opportunity:
You should be a motivated and adaptable team player and able to deliver high quality technical support to staff and students. You should have the relevant experience to process and resolve IT problems as well as providing advice and guidance on a range of IT systems and software applications.
To deliver high quality front line support for a range of IT services within the University. You will have experience in investigating, diagnosing and resolving issues with both commercial and bespoke IT systems.
As well as IT support skills you will have excellent customer service, communication skills and enjoy working with staff and students at all levels of the University. The team is currently working in a hybrid arrangement splitting the time between home and the office.
The current shift pattern for this post:
Week 1) 8-4pm Monday to Friday (WFH/Flexible working/Cover)
Week 2) 8-4pm Monday to Friday (WFH/Flexible working/Cover)
Week 3) 9-5pm Monday-Thursday / Friday off / Sunday (11am-7pm – Onsite)
Week 4) 9-5pm Monday/Tuesday/ (Wednesday off) / Thursday /Friday / Saturday (9-5pm Onsite)
Week 5) 12-8pm Monday to Thursday Friday 11-7pm (Onsite Main Library)
Week 6) 9-5pm Monday to Friday (Onsite Main Library)
Week 7) 9-5pm Monday to Friday (Onsite Kings Buildings)
Your skills and attributes for success:
Educated to HE level or equivalent relevant experience.
Experience of working in an IT support role; delivering technical support; in particular Windows and Mac OS and O365 products. Knowledge of mobile technologies would be an advantage.
Problem solving skills.
Effective communication skills, including experience of working in a customer-facing role.
Understanding of ITIL and service management best practices.
Informal enquiries should be directed to Crystal Webster – crystal.webster@ed.ac.uk
Information Services Group
Full-time: 35 hours per week
Open-ended (permanent)
This is an exciting opportunity to join an IT support team in a fast moving environment within a world leading University. We are looking for a Computing Officer to join our team who is able to provide front line support for a broad range of IT services used in teaching, research and within University libraries.
The opportunity:
You should be a motivated and adaptable team player and able to deliver high quality technical support to staff and students. You should have the relevant experience to process and resolve IT problems as well as providing advice and guidance on a range of IT systems and software applications.
To deliver high quality front line support for a range of IT services within the University. You will have experience in investigating, diagnosing and resolving issues with both commercial and bespoke IT systems.
As well as IT support skills you will have excellent customer service, communication skills and enjoy working with staff and students at all levels of the University. The team is currently working in a hybrid arrangement splitting the time between home and the office.
The current shift pattern for this post:
Week 1) 8-4pm Monday to Friday (WFH/Flexible working/Cover)
Week 2) 8-4pm Monday to Friday (WFH/Flexible working/Cover)
Week 3) 9-5pm Monday-Thursday / Friday off / Sunday (11am-7pm – Onsite)
Week 4) 9-5pm Monday/Tuesday/ (Wednesday off) / Thursday /Friday / Saturday (9-5pm Onsite)
Week 5) 12-8pm Monday to Thursday Friday 11-7pm (Onsite Main Library)
Week 6) 9-5pm Monday to Friday (Onsite Main Library)
Week 7) 9-5pm Monday to Friday (Onsite Kings Buildings)
Your skills and attributes for success:
Educated to HE level or equivalent relevant experience.
Experience of working in an IT support role; delivering technical support; in particular Windows and Mac OS and O365 products. Knowledge of mobile technologies would be an advantage.
Problem solving skills.
Effective communication skills, including experience of working in a customer-facing role.
Understanding of ITIL and service management best practices.
Informal enquiries should be directed to Crystal Webster – crystal.webster@ed.ac.uk