Customer care coordinator
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £28,000 to £34,000 per year |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Yorkshire, West Yorkshire, WF1 1AA |
| Remote working: | On-site only |
| Company: | Fawkes & Reece |
| Job type: | Permanent |
| Job reference: | MDAV-76453241_1749800321 |
Summary
Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Yorkshire, is hiring for a Customer Care Coordinator to join their busy and growing team.
Key Responsibilities:
- Handling customer enquiries via phone, email, and face-to-face interactions
- Identifying and logging defects, booking engineers or specialist subcontractors as required
- Managing and monitoring the central customer service email inbox
- Maintaining and updating the company CRM system with customer interactions and job updates
- Scheduling and coordinating works with engineers and subcontractors
- Closing completed jobs and ensuring all follow-ups are resolved
- Processing purchase order invoices
- Building and maintaining strong relationships with subcontractors and service partners
- Ensuring high standards in line with NHBC guidelines and customer expectations
Candidate Requirements:
- Previous experience in a customer service or coordination role within the housebuilding or construction sector
- Strong knowledge of new build homes and NHBC standards
- Excellent organisational and communication skills
- Customer-focused, proactive, and able to work independently
- A team player with a positive, problem-solving attitude
Benefits Package:
- Competitive salary
- Company pension scheme
- Private medical insurance
- Additional employee benefits and career development opportunities
Apply Now:
Interested in this Customer Care Coordinator job in Yorkshire?
Contact Max Davies directly at 07545 438316 or apply via the link provided.