Armed Forces Veteran Community Support Officer
| Posting date: | 13 June 2025 |
|---|---|
| Salary: | £26,530.00 to £29,114.00 per year |
| Additional salary information: | £26530.00 - £29114.00 a year |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Blackburn, BB2 3HH |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9435-25-0233 |
Summary
To make contact with suitable and appropriate local organisations which represent and support the armed forces and veterans and to establish effective and regular consultation arrangements with those organisations. To raise the profile of the Armed Forces Covenant & VPPP along side ELHT. Work with veterans that are accessing treatment within the Community setting to form positive working relationships with local and national charities and welfare organisations, especially RBL, SSAFA, DWMS, Veterans UK and other veteran forums and agencies in their geographical areas To complement the role of the VCHA & Armed Forces Covenant to ensure that veterans, particularly with Service-related conditions, can access Health Services that they are entitled to. To visit autonomously patients not only in community hospital sites but in their homes to advocate on behalf of the Patients within the ELHT trust and wider community on behalf of ex-services personnel Engage in a supportive, meaningful, and empathic manner with all Veterans, building trust, developing relationships and to provide effective support to both patients and staff. To ensure that the Armed Forces Covenant priorities and campaigns are taken into account when local policies and plans are being developed. To ensure correct and up to date feedback using the Armed Forces Portal MPTL and updating patients record with actions taken. To advocate on behalf of ex-services personnel. In conjunction with the IHSS, CCM, DN, palliative care, safeguarding, Alcohol & homeless team to name a few assist the administrative processes to ensure that the patients journey is managed smoothly and in accordance with agreed timescales and escalate to team leader any concerns or complex issues. Maintain an accurate and up to date filing system, ensuring safe recording of documentation and maintaining confidentiality. Assist the wider services in ensuring that information on electronic bed boards is accurate and up to date with Armed Forces information & assist in training and increased awareness across all staff groups within the Trust Assist with liaising with surrounding hospital sites to ensure use of icon and recording of statistics for audits are input. Deal with requests, concerns and queries promptly from patients and members of the Trust staff and escalate issues to the Veteran Team Manager Record and monitor telephone queries on the appropriate documentation and escalate issues as required to the Veteran Team Manager. Undertake general administrative duties which facilitate the smooth running of the service such as photocopying, ordering materials and equipment and managing stock. Type and process correspondence, reports and other documents as requested on a daily with packages to include Microsoft Office i.e. Word, Excel Outlook, Access and PowerPoint Attend and minute Veteran meetings as required. Attend and minute staff meetings as required. Assisting with collecting and inputting accurate data into electronic reports Organise electronic and paper diaries as requested. Meet deadlines and manage time effectively.