Chailey Communication Aid Service Manager
| Posting date: | 12 June 2025 |
|---|---|
| Salary: | £53,755.00 to £60,504.00 per year |
| Additional salary information: | £53755.00 - £60504.00 a year |
| Hours: | Full time |
| Closing date: | 22 June 2025 |
| Location: | North Chailey, BN8 4JN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9150-25-0383 |
Summary
This role requires you to lead multidisciplinary appointments for the assessment and provision of Augmentative and Alternative Communication (AAC) systems to the adults, young people and children eligible for the CCAS service. These appointments will be held in the community or at Chailey Clinical Services. You will be responsible for professional leadership demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service. You will put the patient experience at the heart of all actions, and actively assist in the delivery of the services quality and operational metrics and key performance indicators. You will explore current practice, identifying areas for development and planning the appropriate change using research and experience to evaluate the outcomes, whilst ensuring a high standard of financially effective care delivery within the Chailey Communication Aid Service. This will include addressing waiting list issues including putting in strategies to effectively manage in both the short and long term. Main responsibilities To lead multidisciplinary appointments for the assessment and provision of Augmentative and Alternative Communication (AAC) systems to the adults, young people and children eligible for the CCAS service. These appointments will be held in the community or at Chailey Clinical Services. To demonstrate advanced theoretical and practical knowledge of EAT through formal training at master's level with additional specialist training and in-depth experience in the application of their registered clinical field to EAT practice. To maintain highly developed specialist knowledge and practical experience of the working practices and theory underpinning the assessment and provision of AAC/EAT in order to provide expert advice. To contribute highly specialist clinical skills and knowledge to the assessment and recommendation of AAC (& EAT). To maintain an overview of the standards of care being delivered across defined clinical areas and instigate remedial action if necessary. To work with senior members of the team in assessing the clinical skills required to deliver a safe and high-quality service, identifying any deficits in this and developing programs to address these issues. To act as a resource for junior staff. To guide and support developmental projects and advise on further resources inside and outside of the Trust as appropriate. To utilise highly specialised clinical skills to act as a coach/mentor for relevant members of staff and take a lead on complex clinical decisions when required. To input into the Chailey Clinical Services Senior Management Team and more widely across the portfolio. To assist in the resolution of any conflicts within the clinical area, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required. To supervise and line manage members of the CCAS team as appropriate. Develop agreed pathways of care and support implementation. In conjunction with the senior management team, support the CCAS Team, to maximise resources, ensuring that national targets and CCS priorities are met and the department is kept within the allocated budget. To lead and participate in the Trust audit process to improve patient care delivery, ensuring that all annual and mandatory audits are completed and reviewed, and identified improvements are implemented. To effectively organise and complete own workload. To promote the development of an evidence-based approach to clinical care. To take part in identifying topics for research and undertake appropriate research and development activity in line with the Chailey Clinical Service research programme. To develop/provide training sessions for a multidisciplinary audience as required regarding aspects of AAC and if appropriate, Electronic Assistive Technology.