Senior Analyst - Application Operations
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £44,806.00 i £53,134.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £44806.00 - £53134.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mehefin 2025 |
| Lleoliad: | London, EC1V 2NX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9273-25-0184 |
Crynodeb
Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are optimised. You can support specific activities to improve processes. You can spot or identify obvious deficiencies. Financial Management: personal duty of care in relation to IT equipment, resources and authoriser for small payments. Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved. Service focus: You can take inputs and establish coherent frameworks that work. Technical specialism: You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. Technical understanding: You know about the subject matter and have an understanding of what it involves. You will have an understanding of Application Lifecycle Management (ALM) and experience in supporting one, or more applications. Testing: You can execute test scripts under supervision. You understand the role of testing and how it works. Service Reporting: You ensure the service management platform is up-to-date at all times with Customer Service activities. You can collect data from repositories and provide basic reporting. User focus: You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. Other Duties: Potentially participating in the on-call service Occasional work may be required outside of core business hours to support major projects / programmes All other reasonable requests