Administrator
| Posting date: | 12 June 2025 |
|---|---|
| Salary: | £24,404 per year |
| Hours: | Full time |
| Closing date: | 18 June 2025 |
| Location: | Ipswich, Suffolk, IP1 2BX |
| Company: | Suffolk County Council |
| Job type: | Permanent |
| Job reference: | 19453 |
Summary
- Suffolk County Council - Endeavour House, Ipswich IP1 2BX, Riverside, Lowestoft NR33 0EQ or West Suffolk House, Bury St Edmunds IP33 3YU - Hybrid
- £24,404 per annum (pro rata for part time)
- 37 hours per week - flexible working options available
- Permanent x 3 posts
We’re focused on making a meaningful difference in Special Educational Needs and Disabilities (SEND) across Suffolk. How? By listening to our people learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As an Administrator in the SEND Team, you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career. Reimagine the possibilities.
Suffolk County Council has pledged its commitment to improve services for Children and Young People with SEND and features in the Suffolk corporate strategy as a key priority for Suffolk major programmes. For more information, please visit our plans Our SEND Strategy - Suffolk SEND Local Offer
Your role and responsibilities
As key members of the team, you will provide high-quality administrative support focused on SEND and inclusion. Your day-to-day responsibilities will include managing office records, monitoring group inboxes, drafting routine correspondence, and answering calls to support communication with families and professionals. You will contribute to the development and improvement of administrative systems, share your expertise to enhance team practices, and provide guidance and on-the-job training to colleagues. You’ll play an active role in team meetings, offer cover for team members when needed, and ensure compliance with data protection regulations when handling confidential information. Working closely with Resolution and Tribunals Officers and wider SEND colleagues, you will help ensure the smooth running of operations by managing multiple priorities, adapting to urgent tasks, and maintaining a clear audit trail for collaborative working
There are 2 posts specifically within the Resolution & Tribunals team working alongside officers processing Appeals and Tribunals for SEND and 1 post in the Central Business Support team for SEND.
You will need
- to have a very flexible approach to changing responsibilities and an evolving role/Service
- to be resilient in recognising there may be challenges ahead and excited to face them.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
You may not meet all of the requirements but a willingness to learn and grow is valued, even if you don't have all the technical expertise yet. If you have a positive attitude towards change and learning, you might just be the perfect person for our team.
The team
The SEND team works closely with children, young people and their families, schools, and other professionals to assess children's needs and develop Education, Health and Care Plans.
We work alongside Special Education Services, SEND Funding and Provider Services and Educational Psychology and Therapeutic Services, Social Care and Health and we are all dedicated to helping children and young people achieve their individual outcomes.
The countywide Business Support team are pivotal in supporting the compliance of all statutory processes. The team will also maintain efficient and timely correspondence and communication with young people, families and carers and ensuring accurate records.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Qaweta Moffat or Imogen Munford, Business Support Assistant Managers, for a casual conversation. You can reach Qaweta by either calling 01473 296388 or by emailing qaweta.moffat@suffolk.gov.uk or Imogen by either calling 01473 260663 or by emailing imogen.munford@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (docx)
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Describe a time when you had to adapt quickly to a change in priorities or working arrangements. How did you manage it?
2. Give an example of a task where attention to detail was critical. How did you ensure accuracy and completeness?
3. Give an example of how you’ve communicated complex or sensitive information to a colleague or external contact?
4. Can you share an experience where you supported a team member or covered for someone in their absence? What did you learn from it?
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm 18 June 2025.
Interview date: 27 June 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- £24,404 per annum (pro rata for part time)
- 37 hours per week - flexible working options available
- Permanent x 3 posts
We’re focused on making a meaningful difference in Special Educational Needs and Disabilities (SEND) across Suffolk. How? By listening to our people learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As an Administrator in the SEND Team, you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career. Reimagine the possibilities.
Suffolk County Council has pledged its commitment to improve services for Children and Young People with SEND and features in the Suffolk corporate strategy as a key priority for Suffolk major programmes. For more information, please visit our plans Our SEND Strategy - Suffolk SEND Local Offer
Your role and responsibilities
As key members of the team, you will provide high-quality administrative support focused on SEND and inclusion. Your day-to-day responsibilities will include managing office records, monitoring group inboxes, drafting routine correspondence, and answering calls to support communication with families and professionals. You will contribute to the development and improvement of administrative systems, share your expertise to enhance team practices, and provide guidance and on-the-job training to colleagues. You’ll play an active role in team meetings, offer cover for team members when needed, and ensure compliance with data protection regulations when handling confidential information. Working closely with Resolution and Tribunals Officers and wider SEND colleagues, you will help ensure the smooth running of operations by managing multiple priorities, adapting to urgent tasks, and maintaining a clear audit trail for collaborative working
There are 2 posts specifically within the Resolution & Tribunals team working alongside officers processing Appeals and Tribunals for SEND and 1 post in the Central Business Support team for SEND.
You will need
- to have a very flexible approach to changing responsibilities and an evolving role/Service
- to be resilient in recognising there may be challenges ahead and excited to face them.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
You may not meet all of the requirements but a willingness to learn and grow is valued, even if you don't have all the technical expertise yet. If you have a positive attitude towards change and learning, you might just be the perfect person for our team.
The team
The SEND team works closely with children, young people and their families, schools, and other professionals to assess children's needs and develop Education, Health and Care Plans.
We work alongside Special Education Services, SEND Funding and Provider Services and Educational Psychology and Therapeutic Services, Social Care and Health and we are all dedicated to helping children and young people achieve their individual outcomes.
The countywide Business Support team are pivotal in supporting the compliance of all statutory processes. The team will also maintain efficient and timely correspondence and communication with young people, families and carers and ensuring accurate records.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Qaweta Moffat or Imogen Munford, Business Support Assistant Managers, for a casual conversation. You can reach Qaweta by either calling 01473 296388 or by emailing qaweta.moffat@suffolk.gov.uk or Imogen by either calling 01473 260663 or by emailing imogen.munford@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (docx)
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Describe a time when you had to adapt quickly to a change in priorities or working arrangements. How did you manage it?
2. Give an example of a task where attention to detail was critical. How did you ensure accuracy and completeness?
3. Give an example of how you’ve communicated complex or sensitive information to a colleague or external contact?
4. Can you share an experience where you supported a team member or covered for someone in their absence? What did you learn from it?
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm 18 June 2025.
Interview date: 27 June 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.