BANK Out of Hours Administrator

Posting date:	12 June 2025
Salary:	£23,985.00 per year
Additional salary information:	£23985.00 a year
Hours:	Full time
Closing date:	25 June 2025
Location:	Woodford, IG8 8HD
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0466-25-0008

Summary

Job Details Job Title:BANK Out-of-Hours Administrator Department:Operations Hours: BANK/Part time Salary: £23,615 plus unsocial hours allowance Base: Bourne Court, Woodford Accountable To: Operation Manager Key Liaisons: Operations Managers, Head of Site Operation and Management Role Summary The BANK Out-of-Hours Administrator is responsible for supporting the effective delivery of out-of-hours services. This includes ensuring administrative processes are efficiently maintained, providing UTC site coverage during unmanned hours, and collaborating with operations managers to optimize staffing and service delivery. This role requires flexibility to work across various sites as needed. Main Duties and Responsibilities Provide administrative support to operations managers by collating the patient data , organizing documentation, and maintaining effective communication across teams and sites. Maintain and update systems, including PEMS, surgery codes, and amalgamations, to ensure accurate and current data. Serve as the central point of contact for dispatch, managing and reallocating home visits based on location and workload using agreed protocols. Coordinate clinician pickups with drivers and maintain accurate records of all visits. Provide an effective telephone service, managing inbound and outbound communications on behalf of PELC. Record patient demographics accurately and offer comfort calls to patients awaiting visits. Prepare outreach/home visit boxes, ensuring documentation and sign-in/out sheets are accurate and up-to-date. Ensure devices are checked, charged, and operational, while managing the replenishment of equipment as required. Provide coverage for receptionist gaps during evenings and weekends to maintain operational continuity. Oversee the handling of deliveries and assist with prescription management as needed. Collect and analyze operational data, including service delivery metrics, call volumes, and dispatch efficiency. Prepare and present performance reports, providing actionable insights to improve workflows and patient satisfaction. Assist in managing emergency situations by coordinating resources and maintaining communication between teams. Stay informed of emergency protocols and guide team members during critical incidents. Ensure policies, guidelines, and relevant documents are current and accessible at all sites. Maintain ongoing communication with the team to manage queue times effectively and ensure seamless shift transitions. The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the service General 1. The post holder may be required to work at any of PELC sites/offices in line with service needs. To undertake any other tasks/duties as requested by the Head of Site Operations. 2. The post holder must at all times carry out his/her responsibilities with due regard to PELC policies and procedures in particular Equal Opportunities, Health & Safety, Confidentiality and Data protection Act. 3. All staff have a responsibility to participate in PELC Appraisal Scheme and to contribute to their own development, and the development of any staff they appraise or are responsible for. 4. The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the service. Personal Development Agree and review personal development objectives annually with the Chief Executive and undertake agrees professional development. Confidentiality In the course of your employment you will have access to confidential information relating to PELC business. You are required to exercise due consideration in the way you use such information and should not act in any way, which might be prejudicial to PELC interests. Information which may be included in the category which requires extra consideration covers both access and to the general business of PELC and information regardingindividuals. If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your manager before communicating such information to any third party. Data Protection PELC is registered under the Data Protection Act 1984. You must not at any time use the personal data held by PELC for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act then you must contact the Finance Officer. Health & Safety Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974) to maintain a healthy and safe working environment for both staff and visitors. Employees also have a duty to observe obligation under PELC and departmental Health and Safety policies, and to maintain awareness of safe practices and assessment of risk. Financial Regulations All staff are responsible for security of the property of PELC, avoiding loss or damage of property, and being economical and efficient in the use of resources. Staff should conform to the requirements of the standing Orders, Standing Financial Instructions and other financial procedures including the Code of Conduct and Accountability and the Fraud and Corruption Policy. Safeguarding Vulnerable Adults and Children To carry out responsibilities in such a way as to minimise risk of harm to vulnerable adults, children or young people and promote their welfare in accordance with the Care Act 2014, Children Act 2004 and Working Together to Safeguard Children 2015, HM Government.