Duty Controller
| Posting date: | 11 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | CR0 1TY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 77195 |
Summary
Mitie have a great opportunity in Croydon Estate Shopping Centre in Croydon.
We are looking for experienced Duty Controller to join our team with a rate of £15.85 per hour working a minimum of 42 hours per week.
Main Duties
-Monitoring and operating the site CCTV systems including associated reports.
-Respond to emergency situations & liaise with emergency services.
-Reporting and associated paperwork & documentation including detailed handovers.
-Knowledge and associated reporting on the contractual agreement, Service Level Agreements (SLA's) & ‘Key Performance Indicators' (KPI's).
-Operating the client and company procedures and processes.
-Managing the fire alarm tests, monitoring & evacuation procedure.
-Attend, represent & actively take part in all required meetings.
-Defect reporting and associated actions and follow ups.
-Maintain the standards of the Security for access / egress and visitor regulation.
-To respond to requests & resolve issues within the agreed SLA time frames.
What we are looking for
-Team player with an enthusiastic attitude.
-Able to work on own initiative.
-Retail Security experience.
-Flexible Approach to work to suit the business needs.
-Excellent communication skills are required both written and verbal.
-It is important the Security Officer is calm under pressure.
-It is essential that the Operator has CCTV experience.
-Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word.
-Be able to work as part of a team as well as an individual.
-It is essential that you have strong system's experience i.e. CCTV, Access Control.
-CCTV License essential.
We are looking for experienced Duty Controller to join our team with a rate of £15.85 per hour working a minimum of 42 hours per week.
Main Duties
-Monitoring and operating the site CCTV systems including associated reports.
-Respond to emergency situations & liaise with emergency services.
-Reporting and associated paperwork & documentation including detailed handovers.
-Knowledge and associated reporting on the contractual agreement, Service Level Agreements (SLA's) & ‘Key Performance Indicators' (KPI's).
-Operating the client and company procedures and processes.
-Managing the fire alarm tests, monitoring & evacuation procedure.
-Attend, represent & actively take part in all required meetings.
-Defect reporting and associated actions and follow ups.
-Maintain the standards of the Security for access / egress and visitor regulation.
-To respond to requests & resolve issues within the agreed SLA time frames.
What we are looking for
-Team player with an enthusiastic attitude.
-Able to work on own initiative.
-Retail Security experience.
-Flexible Approach to work to suit the business needs.
-Excellent communication skills are required both written and verbal.
-It is important the Security Officer is calm under pressure.
-It is essential that the Operator has CCTV experience.
-Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word.
-Be able to work as part of a team as well as an individual.
-It is essential that you have strong system's experience i.e. CCTV, Access Control.
-CCTV License essential.