Guest Relations Officer
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £30,039.00 to £31,088.00 per year |
| Additional salary information: | £30039.00 - £31088.00 a year |
| Hours: | Full time |
| Closing date: | 25 June 2025 |
| Location: | Chelsea, SW3 6JJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9282-25-0522 |
Summary
For further information, please refer to the Job Description/Person Specification To ensure appropriate assistance is available to all patients, ensuring their needs are understood andmet. Professionally and proactively deliver patient requests, dealing with sensitive and emotionalsituations by using appropriate language and demonstrating reassurance. Ensure patients concernsand complaints are dealt with immediately, using knowledge and problem-solving skills to resolve.Escalating those which cannot be resolved to the Guest Relations Manager/Nurse in Chargeappropriately. To work closely with all levels of medical/nursing, clinical support and administration staff to ensure ahigh level of communication is maintained and a seamless patient pathway. To liaise with the Private Care Accounts team with regards to financial status of each patient attendingclinic, ensuring all patients flagged for payment or registration are appropriately dealt with prior to theirappointment or procedure. Ensure that patients without funding in place are not sent through for aconsultation until the funding is resolved. Ensure that all patient activity is recorded on relevantelectronic systems. To ensure Embassy-sponsored patients are covered with a Letter of Guarantee for any appointment,blood test, procedure and diagnostic test undertaken and liaise directly with the international team forany urgent/emergency bookings requested by consultants, nursing staff or the patient in a timelymanner to ensure authorisation is requested for payment.